Project Support Officer - Greater London - M&G

Description

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

The role:

The Project Support Officer (PSO) will provide essential support to the PMO Lead and wider Life Change Portfolio team, ensuring robust project governance, effective reporting, and smooth delivery of change initiatives. The PSO will work collaboratively with Programme and Project Managers, Finance, and other stakeholders to maintain high standards of control, transparency, and performance across the portfolio

This is a 12 month Fixed Term contract

Key Responsibilities

Governance & Control

• Support the Portfolio Director and PMO Lead in maintaining governance structures, preparing meeting packs, and ensuring timely submissions to SteerCos and assurance forums.
• Maintain project logs (risk, issues etc.) and ensure these are up-to-date and presented for regular review.
• Facilitate project meetings, including scheduling, agenda preparation, minute-taking, and action tracking.

Delivery & Reporting

• Track delivery progress, milestones, dependencies, and benefits across programmes and projects.
• Assist in the preparation of reporting packs, dashboards, and insights for governance forums and senior stakeholders.

Financial & Resource Management

• Support Project Managers with monthly cost tracking, forecast vs actuals, and financial reporting to support decision-making.
• Support Statements of Work and third-party cost processes, ensuring compliance and transparency.
• Monitor resource planning, demand tracking, and capacity analysis across the portfolio.

RAID Management

• Log and maintain risks, issues, actions, and dependencies using ServiceNow and RAID dashboards.
• Escalate delivery risks and blockers as appropriate, supporting the PMO Lead and project managers in risk management.

Continuous Improvement & Stakeholder Engagement

• Proactively identify areas for process improvement and support lessons learned sessions.
• Provide support to stakeholders internally and with strategic partners, including facilitating workshops and project health checks.
• Champion adherence to company-wide Change Standards and governance frameworks.

Skills & Experience

• Experience in project or programme support within a change or transformation environment, ideally in financial services.
• Strong organisational and communication skills, with attention to detail and ability to manage multiple priorities.
• Proficiency in MS Office suite, ServiceNow, JIRA, and other project management tools.
• Understanding of governance frameworks, reporting, and delivery controls.
• Ability to work collaboratively across agile, waterfall, and hybrid delivery models.

Behaviours & Values

• Proactive, collaborative, and committed to continuous improvement.
• Demonstrates integrity, accountability, and a customer-focused mindset.
• Role models M&G behaviours: Tell it like it is, Own it now, Move it forward together.

Recruiter: Sarah Hawkins

Job Level: Experienced Colleague

Type: 12 month Fixed Term contract

What we offer:

At M&G, we're committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:

• As a savings and Investments firm we are proud to offer a valuable pension scheme of 18% , with 13% made up of Employer Contributions and 5% Employee Contributions . We also offer Share Save and our Share Incentive Plan , together with access to financial wellbeing and support services - to help give you real confidence to put your money to work.

• Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments.

• Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture.

• Health & Protection cover including Private Healthcare , Critical Illness cover and Life Assurance for you, with family options - for peace of mind.

To explore more about life at M&G and our full benefits offering, visit Life at M&G

We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions.

Ifyou need assistanceor an alternative means of applying for a role due to a disability or additional need,pleaselet usknow by contacting us at: