Av Technical Support Specialist - Bristol, United Kingdom - Additional Resources Ltd

Additional Resources Ltd
Additional Resources Ltd
Verified Company
Bristol, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

AV Technical Support Specialist

Location:
Bristol

Salary:
£30k - £35k based on experience**
The Client:The client offers world class Audio-Visual, Video Conferencing and Telepresence systems and services. They are an award-winning company that has received numerous accolades for exceeding standards of excellence. Working out of Bristol and Marlow officesin the UK they have provided Audio-Visual, Video conferencing and Telepresence solutions in over many countries to date.


The Role:


Be an integral member of the Client Services team assisting with technical support services, where required, including Helpdesk and on-site support to identify and rectify faults reported by clients whether nationally or internationally.


Responsibilities:


  • Ensure the most efficient and effective methodology is applied to the resolution and closure of client calls and the processing of RMAs.
  • Own client requests and ensure these are met with the correct level of support specified under the criteria of their maintenance agreement.
  • Promote and establish remote diagnostics wherever possible in the client environment in order to interrogate AV systems and infrastructure and to bring about a resolution in the shortest possible timeframe.
  • Travel to client sites where necessary to identify and rectify faults.
  • Provide support to all other engineers either remotely or during joint site visits.
  • Escalate client faults, whenever appropriate, to your line manager at the earliest opportunity.
  • Be knowledgeable on and conversant with the Company's portfolio of solutions and services with particular emphasis on infrastructure, cloud video services and Microsoft integration.
  • Assist with inhouse testing to ensure Company solutions are robust and also beta testing to ensure an excellent understanding of manufacturer products and their relevance to existing and future sales opportunities.
  • Provide adhoc duties as and when required by a Director.
  • File all relevant technical documentation on the Company servers and distribute technical information as appropriate.
  • Maintain an up to date, daily record of all significant activities and communications with all clients and prospects through the CRM database

Skills and Experience:


  • You will have strong interpersonal skills, be a good team player and have an eye for attention to detail.
  • Cisco CCNA,
  • Microsoft MCSE,
  • MCP or MCITP
  • Have a working knowledge of Microsoft Skype for Business and/or Teams.
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Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003._
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