Team Administrator - London, United Kingdom - West London NHS Trust

West London NHS Trust
West London NHS Trust
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
An Opportunity has arisen in Local Services for a Band 4 Team Administrator in:
Hounslow Liaison Psychiatry Team based in Lakeside

We are seeking an experienced, confident and personable administrator for the above role.

  • Experience in using an EPRSystem ie Rio & or System
  • Experience in supporting the referral pathway
  • Good minutetaking skills (to support MDT/CIGS/Business meetings)
  • Good at communicating both in writing and verbally with team members, professionals from other teams and patients
  • Able to deal with patients who are emotionally vulnerable/distressed compassionately and appropriately
  • Organised
  • Use own initiatives and be proactive
  • Good IT skills, such as good at Excel and able to learn how to use WLBI
  • Confident and have the ability to work alone
  • To provide a high quality administrative service to a multidisciplinary team
  • Within a team framework provide a high quality comprehensive support function ensuring effective standards of quality and equality to team of workers, including an effective responsive reception service to callers to office
  • To provide an effective and efficient quality word processing support service, utilising software including Microsoft packages. And to carry out audiotranscriptions
  • To support the team with all administrative tasks around team meetings including CIG meetings (diary management/minute taking/action logs
  • To be responsible for initiating, developing and maintaining client record systems ensuring all of the statutory and organisational requirements for their maintenance, safekeeping and disposal are adhered to at all times
  • To be responsible for the day to day processing of an effective and sensitive customer service when dealing with direct contact with Service Users, telephone calls and correspondence, (some patients may be emotionally vulnerable/distressed.
  • To maintain information system detailing the whereabouts of department members during working day, relaying details appropriately and timely
  • To be responsible for the minuting and typing of minutes, this may include the coordination of invitations, collating of agendas and relevant paperwork for attendees as required
Our Team is tight knit and work well together. This vacancy would suit an experienced administrator who can use their own initiative and is a good team player. Has the 'Can Do' attitude. Someone who is looking for a new challenge.

Annual Leave starts at 27 days a year plus bank holidays.

Flexible working

NHS Pension


West London NHS Trust is one of the most diverse providers of mental health, community and social care in the UK.


Our 3,982 staff care for people in hospital and in the community, helping them to recover and go on to lead full and productive lives.

We aim to be the best organisation of our kind in the country.


We provide care and treatment for more than 800,000 people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow, delivering services in the community (at home, in GP surgeries and care homes), hospital, specialist clinics and forensic (secure) units.

We're rated good overall by the Care Quality Commission (CQC).


Together, we're committed to promoting hope and wellbeing, working with patients, service users, carers, families and partners across the communities we serve.


We are keen to ensure that our workforce reflects the community it serves, particularly in terms of ethnicity, gender, disability, LGBTQ+ and experience of mental illness.

For further details regarding the role and responsibilities, please refer to the attached Job Description and Person Specification.
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