IT Support Technician - London Heathrow Airport, United Kingdom - ServiceTec Airport Services International Limited

Description

We are currently looking for IT Support Technicians to join our existing team working at London Heathrow, the UK's busiest and most exciting airport.

In this role you will be providing 1st line support of mission critical desktop IT passenger systems for check-in and departure.

• 1st line deskside support of users on site at Heathrow Airport.
• Windows desktop support.
• Printer support & preventative Maintenance.
• Configuring and installing new PC's.

Training will be given on the specific hardware and software used on site but a basic understanding and interest in Windows PC's and printer hardware is a requirement.

• Ability to work effectively and efficiently as a member of the team.
• Ability to remain calm under pressure.
• Ability to ensure customer service targets and performance objectives are met and have good customer management skills in order to maximise customer satisfaction.
• Full UK manual driving licence or currently actively having driving lessons.
• Ability to obtain an airside badge which involves DBS clearance and suitable references for the previous 5 years with no gaps longer than 28 days.

• Working on a rotating shift pattern, covering the hours between 04:00 and 23:00 (start time varies), 365 days a year, including weekends and bank holidays. Currently the shift pattern is either 4 days on and 2 days off or 6 days on and 4 days off, dependingon the department/terminal location.

ServiceTec also offers a comprehensive package of benefits including 29 days annual leave, 4X base salary life assurance and a qualifying workplace Pension Scheme in-line with government legislation.

ServiceTec specializes exclusively in the provision of Managed IT Services to the world's airport and airline industries, managing, maintaining, monitoring and supporting business and mission critical systems faster and more efficiently than any other serviceprovider.