Service Desk Analyst - London, United Kingdom - Akkodis

Akkodis
Akkodis
Verified Company
London, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Position:
Service Desk Analyst/1st Line Support/Helpdesk Support

Start date:
ASAP - immediate start

Duration: 2-month contract - with the potential to extend

Location:
Central London Tower Hill - 5 days per week onsite


OUTSIDE IR35


Modis are partnering with a highly established client in Central London who has a collaborative IT function and being a non-profit organisation all the work is for an excellent cause.

Our client is looking for an experienced Service Desk Analyst, who willprovide first-line support to 1500+ users, offering technical support and producing workarounds and solutions to IT problems.


Responsibilities

  • To gather information, troubleshoot and seek to solve issues, providing service desk/1st Line Support and progressing issues where necessary.
  • Accurately record, categorise and prioritise reported issues using the IT service management system.
  • Use Active Directory to create users and manage computers and objects as well as resetting passwords.
  • Installation of hardware and software, providing support during any upgrade works.
  • Source and order new hardware and software from thirdparty vendors.
  • Accurately maintain the IT asset register including the configuration maintenance database (CMDB).
  • Attend offices on occasion to provide facetoface support when remote assistance is not possible.
  • Provide basic network support including ADSL broadband issues.
  • Adhere to the Service Level Agreements (SLAs) s
  • Share information by creating knowledge base articles and clear procedure guides for end users.
  • Manage problems on behalf of customers and escalate to third parties where necessary.
If you're interested and immediately available, please send your updated CV and I will be in touch.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
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