Luggage Porter - London, United Kingdom - COMO Hotels and Resorts

COMO Hotels and Resorts

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

COMO Metropolitan London, UK

Property:
COMO Metropolitan London

Position:
Luggage Porter

Base Location:
COMO Metropolitan London

Department:
Front Office

Reporting to:
Concierge Manager

Tasks/Responsibilities:

Warmly greet and assist guests upon arrival and departure to enhance their overall experience.
Safely deliver and collect luggage, as well as assist with the timely delivery of guest requests.
Take room service orders accurately and ensure prompt and precise delivery to guest rooms.
Provide attentive assistance to guests with their requests in the front lobby area, showcasing a high standard of service.
Manage newspaper orders, assist with housekeeping tasks, and support valet services as needed.
Maintain the lobby area to impeccable standards, ensuring it remains clean and inviting at all times.

Key requirements

Possess a background in the hotel industry, demonstrating a solid understanding of hotel operations and guest service.
Display a proactive and selfdriven attitude, taking initiative to provide exceptional guest experiences.
Exhibit excellent social interaction and communication skills to effectively engage with guests and team members.
Demonstrate fluency in spoken English, complemented by proficient written English for clear and accurate communication.
Collaborate effectively as a team player, willing to adapt to various tasks and work shifts as part of a 24/7 rotation schedule.
Possess a good general knowledge of London, enabling you to assist guests with directions and recommendations to enhance their stay.