QA Specialist - Redhill, United Kingdom - Travelers Insurance Co. Ltd.

Travelers Insurance Co. Ltd.

Verified Company

Redhill, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are currently recruiting for a QA Specialist to join our team in Redhill.

You will join the Operational Effectiveness team to conduct quality reviews for the Operational Processing functions and Business Units, conducts reviews for compliance and manage the monthly rebuttal process for the Quality Assurance team.

You will providepositive and constructive feedback to support performance improvement and operational consistency.

This role offers excellent benefits and hybird working.

Primary Job Duties & Responsibilities

Participates and/or leads in calibration and rebuttal meetings.
Clearly and effectively communicates quality assurance findings to employees and manages.
Identifies trends and areas for improvement in the Quality Assurance programme.
Prepares monthly QA reports and related information for error analysis and assessment.
Maintains a solid understanding of current products, coverages and quality methodology.
Liaise with Operations Management to ensure that action plans and/or training is agreed and implemented.
Conducts QA training where necessary.
Contribute to the development of audit plans, programmes and specific tests to evaluate control areas or new processes.
Ensures all procedure guides, plans and standard operating procedures are maintained and kept up to date with any changes completed in a timely manner meeting required governance.
Assist with UAT for IT system upgrades.
Develop the quality audit framework to meet all business requirements/regulations in liaison with the Director, Operational Effectiveness.
May train others in individual or group setting

Minimum Qualifications