Regional Administrator - Belfast, United Kingdom - Cruse Bereavement Support

Cruse Bereavement Support

Verified Company

Belfast, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

THE ROLE

Will be responsible for the day to day running of the local office, managing referrals calls from people who are bereaved, supporting volunteers with service delivery and ensuring effective recording and management of relevant systems and processes.

JOB DESCRIPTION

Purpose of the Post

To ensure smooth running of regional administration, and carry out administrative duties as required by the region
To support direct service delivery and volunteers across a number of branches
To deliver services in line with Cruse standards, policies and procedures

Key responsibilities and duties

Service Delivery and Volunteer Engagement

Prepare and send first contact information for clients to support them through the Cruse pathway
Carry out administrative tasks associated with arranging local or regional events, local or regional training courses (Continual Professional Development
CPD) and branch meetings etc.
Carry out administrative tasks associated with recruiting new volunteers, such as supporting the National Volunteering team to coordinate and book pre and post course interviews
Support new volunteer local inductions, and the issuing of Cruse identity cards
Support the Regional team to coordinate and improve administrative processes and tasks
Keep accurate and secure client and volunteer records, using the Cruse organisational database (CRM), and in line with GDPR and Cruse procedures
Support the admin needs of multiple branches, as part of a Regional team. Support the Head of Cruse NI and Service Delivery Leads with ad hoc admin duties
Support premises operations including ensuring that health and safety requirements are met, maintenance of office equipment and manage process for key holders
Process financial transactions which may include receipts and payments, preparation of payment for suppliers and branch expenses
Provide support to local fundraising activities (where appropriate)
Maintain a supply of stationery, Cruse literature and relevant other information

Client and volunteer support

Support the Head of Cruse NI and Service Delivery Lead with communications to volunteers and clients, including contributing to newsletters, social media and local communications
Facilitate other bookings and appointments to ensure that client work and volunteer support can take place in an efficient manner
Complete the booking and administration of UYBO sessions as part of the Cruse Client pathway
Accept and process client referral calls and information
Support the administration involved in the assessment and allocation process, including updating the CRM database and liaising with clients and volunteers
Administer the learning and giving (client donation) programme, including sending standard Cruse materials, gathering feedback, reviewing evaluation feedback, and reporting income back to volunteers
Carry out other duties that may be reasonably required from time to time, including supporting the duties of the Head of Cruse NI and Service Delivery Lead
Deal with safeguarding issues in accordance with Cruse procedures
Support the administration and monitoring of criminal record checks for existing volunteers (where required)
Ensure service provision promotes Equality, Diversity and Inclusion
Adhere to all policies and procedures of the organisation

We may ask you to undertake other tasks in line with your level of responsibility. Some volunteers may carry out some local tasks.

PERSON SPECIFICAION

Experience

Essential_
Significant experience of providing administrative assistance in a service delivery environment
Working effectively with volunteers delivering frontline services
Experience in recording personal and sensitive information on database systems
Experience of processing financial transactions
Desirable_
Experience working with bereavement and/or bereaved people

Knowledge

Essential_
Knowledge of GDPR legislation, including principles and requirements
Sensitivity to the differing needs of individuals in working within a diverse client/volunteer base
Knowledge of general service operations and administrative processes
Good understanding of safeguarding
Familiar with DBS checks (or willingness to learn)
Understanding of Equality, Diversity and Inclusion in a client service environment
Desirable_
Understanding of bereavement issues, support and services

Skills

Essential_
Competent IT skills including excel and use of organisational databases
Ability to work within a team
Ability to work remotely (when required, and if not office based)
Good communication and interpersonal skills
Competent in Microsoft Office, and use of digital communication platforms, i.e. Zoom, Teams
To maintain confidentiality
Support people through change effectively

Education and Training