Customer Support Executive - Wolverhampton, United Kingdom - Culligan UK limited

Culligan UK limited

Verified Company

Wolverhampton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Support Executives

About Us

Here at Culligan UK Limited we have developed a culture of putting our customers at the heart of everything we do and that's been the engine that has driven us to becoming the UK's leading specialists at providing drinking water solutions.

We are looking at start dates of Monday 26th Feb and Monday 11th March 2024

Hours of work:
Monday to Friday

The Roles:

Billing Solutions Team

Do you love crunching numbers, helping customers understand their invoices, fixing things when they are incorrect and prevent a customer paying, collecting payments, and assisting with any billing related queries.

You will also be confident to negotiate with customers over prices and agreements. A busy and varied role.

Customer Loyalty Team
These guys are there when things go wrong, and the customer isn't happy.

If you like problem solving and finding a solution to turn the situation around then this is the team for you.

You have full support to take ownership and make decisions to resolve a problem. Collaborating with other teams across to business to improve customer satisfaction.

Requirements:

Desirable:

Negotiation skills
Decision making skills
Microsoft 365 experience

Benefits

Benefits

23 days' holiday + Bank Holidays increasing with long service (pro rata)
Company Pension scheme
Company Sick Pay (after qualifying period)
Enhanced Paternity & Maternity benefits
Shopping discounts + 24 hours access to Employee Assistance Programme + Volunteering Day
Employee support network and mental health assistance
Opportunity for career progression
Business casual dress code
Bonus Scheme