Support Secretary - Stoke-on-Trent, United Kingdom - University Hospitals of North Midlands NHS Trust

University Hospitals of North Midlands NHS Trust
University Hospitals of North Midlands NHS Trust
Verified Company
Stoke-on-Trent, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

This post is a new and exciting role in our Neurosurgery department, the role will be based at Royal Stoke Hospital, where you will be working a friendly but busy team.


The post holder is required to support the Medical Secretary/Team Leader in the delivery of a comprehensive administrative service to a specialty team.

this includes typing clinic letters, answering phone calls, supporting Band 4 with clinic alterations.


The post holder is required to support the Medical Secretary/Team Leader in the delivery of a comprehensive administrative service to a specialty team.

This will involve management for, communicating appointment and admission related information to patients and carers and/or typing correspondence as appropriate.


The post holder will also be responsible for handling telephone and other communications with sensitivity and confidentiality using personal judgement and acquired knowledge to assess each situation and to deal with accordingly.

The post holder will need to ensure that systems are in place to deliver a high standard of communication to build and maintain good working relationships.

There is a requirement to exchange information with patients and carers, requiring tact and diplomacy. There is also a requirement to communicate complicated information to other departments and external contacts.

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country.

Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research.

We are the specialist centre for major trauma for the North Midlands and North Wales.


All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent.

We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected.

In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.


At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver.

Our employees are as important as our patients and the population that we serve.


For more information on working for the Trust, please see the attached Job Description and Person Specification or contact the Hiring Manager.

More jobs from University Hospitals of North Midlands NHS Trust
See all jobs of University Hospitals of North Midlands NHS Trust