Monitoring Operative - Batley, United Kingdom - Business Watch Group

Business Watch Group

Verified Company

Batley, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for 1 Monitoring Operative who will join our team working on an evening. We have 1 shift available which will cover

Shift
Monday
Friday 17:00 21:30

The Monitoring Operative will provide a visible and hands-on role to the RMS Monitoring function in delivering service to all RMS customers.

The role is responsible for ensuring the department maintains working methods within the Gold standard accreditation guidelines.

The role will be required to ensure compliance with business processes and customer requirements.

The Centre handles CCTV and intruder monitoring, along with a range of complimentary services including remote concierge and customer telephony services eg.

absence reporting, as well as daily, weekly and monthly administrative roles to ensure its functionality.

Role Responsibilities

Taking full responsibility for individual performance and development & communications
Respond to alarms received from customer's sites and process in accordance with practices and procedures as trained
Answer telephone calls from internal and external customers in a professional manner and delivering on the requests
Log service calls on the inhouse programme for assigning to engineers
Complete the shift handover providing clear and detailed information relevant to other shifts
Complete daily and weekly checks in line with the company procedure ensuring that areas of noncompliance are raised
Develop and maintain a thorough knowledge and understanding of the site wide emergency strategy and business recovery plans
Deliver training with all staff concerning general operational duties and emergency procedures
Update Sentinel with updated site information, including but not limited to, schedules, key holders, and connection information
Identify areas for improvement in service delivery that deliver on the department ethos of simplification

Any other duties which your manager may need completing.

Role Requirements

A team player with a positive and "can do" attitude to work
Strong numerical and verbal reasoning skills
Ability to present and communicate in a professional manner
Good interpersonal skills, able to communicate effectively with a range of individuals and roles
Excellent communication and administrative skills with attention to detail
Superior customer service skills
Existing holder of a valid SIA Supervisor License (is desirable)

Work Remotely

Job Types:
Full-time, Part-time, Permanent

Salary:
Up to £11.57 per hour

Benefits: