Business Support Officer - Birmingham, United Kingdom - Office for Standards in Education, Children's Services and Skills

Office for Standards in Education, Children's Services and Skills
Office for Standards in Education, Children's Services and Skills
Verified Company
Birmingham, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Details:


Reference number:


Salary:

- £26,874 - £27,144- £26,874 per annum. Rising to £27,144 per annum on successful completion of probation.


Job grade:


  • Executive Officer
  • B3 APT
    Contract type:
  • Permanent
    Business area:
  • OFSTED
  • Inspection and Improvement
    Type of role:
  • Administration / Corporate Support
  • Business Management and Improvement
  • Knowledge and Information Management
  • Other
    Working pattern:
  • Fulltime
    Number of jobs available:
  • 1Contents
Location

About the job


Benefits:

Things you need to know

Location

  • 23 Stephenson Street, BirminghamAbout the job

Job summary:


  • The post holder will provide efficient, effective and flexible support to the regional team. The role will lead on day to day running of the region's quality assurance processes, drafting correspondence on behalf of the Regional Director and engaging the inspector workforce as required.

Job description:


  • Please refer to the job specification for further information

Person specification:


  • The key responsibilities of the role are outlined below. However, this is an overview of the role and is not exhaustive. Ofsted reserves the right to assign other duties commensurate with the B3 grade as required.
  • Develop and maintain effective workflow management and monitoring of serious incidents, waiver requests, correspondence, quality assurance, complaints and other regional work, ensuring work systems, logs and databases, which support effective provision of management information, are maintained.
  • Undertake a range of regional support activities across all remits including, but not limited to, the organisation of the regional duty desk, supporting tracking and Quality Assurance processes and providing IT support to inspectors.
  • Drafting and coordinating all outgoing communications and maintaining regional online communications channels, as required.
  • Support Regional Business Manager as required in the management of inspector data, the provision, analysis and presentation of regional management information, and liaising with the inspection planning team.
  • Assist with resolving queries from Ofsted Inspectors promptly and appropriately, liaising with other teams across Ofsted as necessary, or escalating as required to resolve issues and queries.
  • Carry out specific projects for the team of Senior HMI and Regional Management Team, ensuring that projects and tasks are delivered to agreed timescales and standards.
  • Support the Regional Director, Senior HMI, HMI and contribute to the wider work of the Regional Support Team, as required including the organisation and support of regional conferences, seminars and regional improvement events.

Behaviours:

We'll assess you against these behaviours during the selection process:

  • Changing and Improving
  • Making Effective Decisions
  • Working Together
  • Managing a Quality Service
  • Delivering at Pace

Technical skills:

We'll assess you against these technical skills during the selection process:

  • Good written and verbal communication skills, working effectively with team members and relevant stakeholders both internally and externally to provide accurate advice and guidance.

Benefits:


  • Ofsted operates a hybrid working approach, allowing colleagues to benefit from time in the office, with the flexibility also to work from home. Our expectation is that you will spend at least 60% of your time working in your office, or at external meetings or events. The exact balance will depend on the nature of your role and the suitability of your home environment, and will be discussed and agreed with your line manager.
  • Ofsted is committed to maintaining employee health and wellbeing, whether it is physically, emotionally, financially or socially, and offers a range of benefits to support employees in this. Such benefits include the option to join the Civil Service Pension Scheme, professional and personal development opportunities, 32.5 annual leave days per annum (plus eight days public holiday) pro rata and access to counselling and advisory services.
  • Any move to Ofsted from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility here.
Things you need to know


Selection process details:


  • This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills

Shortlisting:


Interview:

At the interview stage, you will be assessed on the listed behaviours and experience as set out in the person specification


Assessment:


  • Assessment and Interviews will take place during the week commencing
-
Monday 19 June 2023 at
-
23 Stephenson Street, Birmingham.

  • Feedback will only be provided if you attend an interview or assessment

Security:


  • People work
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