Schools IT Engineer - London, United Kingdom - CHANGE-IT CONSULTING LTD

CHANGE-IT CONSULTING LTD

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Schools IT Engineers will respond to customer requests, offer problem resolution and service request operation that meets the needs of the Schools IT Support Service customer base and the wider Council.

Schools IT Engineer Key Duties Include:

Routinely attend school and council sites for the purpose of completing customer requests.
To provide technical support (also known as second line support) in the installation and maintenance of systems
To provide technical services remotely or on customer site ensuring the integrity of changes and the protection of customer data
To manage customer relationships, liaising with Head Teachers, Heads of traded services, and ICT coordinators
To take ownership of service incidents until resolved escalating where necessary to thirdline support staff and suppliers
To assist occasionally in the provision of firstline support, user account administration, Active Directory support etc
Respond to a broad range of service requests for support by providing information to fulfil requests or enable resolution

Schools IT Engineer Key Skills & Experience Include: