Apprentice Surgery Reception and Administration - Plymouth, United Kingdom - Elm Surgery

Elm Surgery

Verified Company

Plymouth, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Working week
Monday - Friday - working within shifts initially over 5 days but may change to 4 days. Working times/shifts will be confirmed at interview (30 minutes unpaid lunch break) Shifts TBC.

Total hours per week:
37.50

Apprenticeship level
Intermediate
Level 2 (GCSE)

What will the apprentice be doing?
Responsibilities will vary day to day but will be primarily to support a busy medical reception area. Tasks will include;
Booking in patients at reception area
Assisting with general enquiries over the phone
Booking patients for routine appointments
Handling general medical enquiries including liaison with other GP/NHS contacts
Assisting with other general administration support tasks such as scanning documents, photocopying of notes/records, filing patient notes and general accurate record keeping tasks

What training will the apprentice take and what qualification will the apprentice get at the end?
Customer Service Practitioner Standard - Level 2
On the Job training to support role development
Off the Job training (College attendance) to support qualification requirements
Employer will offer dedicated Off the Job training time to support qualification requirements
Functional Skills support - maths and English (if required)

What is the expected career progression after this apprenticeship?

Requirements and prospects
Desired skills and personal qualities
Communication skills, IT skills, Attention to detail, Customer care skills, Administrative skills, Team working, Non judgemental, Patience

Qualifications
GCSE or equivalent English (Grade A*/- C/4) Desired
GCSE or equivalent Mathematics (Grade A*/- C/4) Desired

Things to consider

About the employer
Elm Surgery is a busy and well-established medical practice that supports over 9500 patients.

Apart from offering clinics to support chronic diseases such as diabetes and asthma, we also support a variety of other medical services including antenatal and postnatal care, minor surgery and various vaccinations to support a variety of illnesses and patients.

Employer
Elm Surgery

Address
123 LEYPARK WALK, PLYMOUTH, PL6 8UF

Training
Training provider
FOCUS TRAINING (SW) LIMITED

Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)

Job Types:
Full-time, Apprenticeship

Salary:
£10,296.00 per year

Schedule: