Technical Services Administration Assistant - Leicester, United Kingdom - Barker Ross Group
Description
Job Title:
- Technical Services Administration Assistant
Contract Type: - Permanent
Location: - Leicester
- Leicestershire
Industry: - Office Support
Contact Name: - Sarah Bickerdike
Contact Phone:
Salary:
Date Published:
- 20Nov2023Our client is an international leading manufacturer of special purpose engineering products based in Leicester.
Due to continued success they are now looking to recruit a permanent
Technical Services Administration Assistant.
As Technical Services Administration Assistant you will provide administration support to the Engineering and Technical Support service team.
- Role and Responsibilities:
- To work within the Technical services, Engineering and Quality team in administration support, managing phone traffic during contracted hours and in support of the Duty Fleet Engineer.
- To manage the team holiday planner and absence records.
- To support a team of Technical Services Engineers in their duties of providing data trend analysis around component failure rates and types, through warranty data extracts.
- Dealing with all clerical aspects of warranty claims:
- Collating information and maintain the database.
- Apportioning vendor invoices to each claim.
- Ensuring that the presentation of data is consistent.
- Submitting warranty claims to parent company.
- Closing off warranty claims
- Preparing reports.
- Assisting with the administration of training courses:
- Manage training delegate schedule and attendance records.
- Reconcile invoices and chase payments due.
- Ensure that buffets and refreshments are ordered.
- To collate the maintenance and service provider audit data and track outstanding actions and advisory items, as well as maintain the due dates for revisits.
- To always provide first class customer service, being an officebased assistance in all telephone answering and enduser communications where necessary.
- Communicate customer perceptions and objectives within the company, to influence company strategies.
Other responsibilities:
- Adhere to the company's health and safety policies at all times.
- Provide customer and market reports as requested from time to time from other departments under instruction from the Technical Services Manager.
- Support the unmanned reception by meeting guests and taking office deliveries when required.
- Support the development and implementation of marketing material and events as may be required.
- Liaise with other companies within the group regarding international business.
- Experienced and motivated in delivering an administration support function to a busy multidisciplinary department.
- Confident and effective in task delivery.
- A good level of Maths and English
- Able to Build strong personal relationships at all levels across all company activities.
Salary range for the Technical Services Administration Assistant role is £20,183 - £25,000 per annumFor the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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