Receptionist/administrator - Holyhead, United Kingdom - Mon CF Anglesey & Gwynedd Careers

Mon CF Anglesey & Gwynedd Careers

Verified Company

Holyhead, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

JOB TITLE:
Receptionist/Administrator

REPORTING TO:
HR Manager

HOURS:
38 Hours a week

SALARY:
£24, £25,979.00

BENEFITS:

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5% pension contribution by company 3% by employee
:

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26 days annual leave plus an additional 8 bank holidays
:

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3 days off for office closure between Christmas and New Year
:

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Length of service reward of an additional 2 days leave after 3 years with the company and a further 2 days after 5 years
:

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Good rates of pay plus enhanced sick pay
:

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Modern and comfortable offices
:

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Staff wellbeing days
:

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Paid 30-minute lunch break
:

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Eye test voucher and a contribution towards the cost of glasses for IT users
:

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Early finish on Fridays (15.30pm)
:

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Welsh Hospital Association membership.

CONTRACT LENGTH - Open

CLOSING DATE - Tuesday 5th September

INTERVIEW DATE - 7th September

JOB PURPOSE:

You will possess excellent customer service and time management skills, have strong attention to detail combined with outstanding organisation and communication skills.

A good understanding of the Microsoft Office suite (Excel, Word, PowerPoint, Teams, and Outlook) and a proactive attitude are essential.
Manage the reception area and be the first point of contact for all visitors to the office.
Liaise effectively with all delivery staff to ensure enquiries are dealt with promptly.
Provide a coordinated and rapid response to help meet customer expectations, including assisting customers with enquiry forms, project enrolment and training information.
Provide administration support across all areas of the business.
Assist with processing incoming and outgoing post and deliveries.
Assisting with frontofhouse support to all participants and maintaining high levels of customer service all times when dealing with participant queries.
Work with Senior and Middle Management to implement improvements to working practices to ensure the service is as effective as possible.
Attend conferences and events as requested.
Take part in monthly H&S checks including fire and emergency lights.
Assist with confidential waste management.
Assist with services utilised within the office photo copier, phone system, & fire extinguishers
Assist in smooth running of room bookings within our offices when required.
Ensure conformance with regulations on Health and Safety in the workplace in accordance with the responsibilities noted in the Health and Safety at Work Act 1974 and the Company's Health and Safety Policy
Act within the Company's procedures with regard to equal opportunities and equalities.
Undertake any other related and reasonable duties, commensurate with the salary grade and level of the post as agreed with the directors of Mon Communities Forward

FLEXIBILITY

Your attention is drawn to the fact that some duties and responsibilities are difficult to define and may vary from time to time without altering the general character of the duties and levels of responsibilities entailed. In addition, it is a requirement of all employees that they accept elements of flexibility in duties and responsibilities and when necessary interchange within the organisation to meet the changing needs and demand of the service. Such a requirement will allow the particular expertise of the post holder to be developed and maximised to the mutual benefit of the employer and employee.

PERSON SPECIFICATION

Skills:

Ability to work with IT software programmes such as Office 36
Ability to communicate effectively with customers, staff and stakeholders in plain, easy to understand English and/or Welsh, both in writing and verbally.
A good telephone manner and demonstrable customer service skills.
Excellent organisational skills.
Ability to work as part of a team and build and maintain effective and supportive relationships with peers and partners.
As the post will involve dealing with often sensitive commercial information the successful applicant must be able to maintain confidentiality and to ensure information relating to their job is not shared outside of the work environment.

Experience:

Experience of working in a receptionist or administrator role.
Experience of providing a high level of customer service.
Experience of working on your own and within a team.
Experience of working with and developing processes and procedures.

Knowledge and understanding:

Some knowledge of employment and benefit issues.
Some knowledge of related services provided by the statutory and voluntary sector.
Some knowledge of the local area and local employability and support provision.
Knowledge of confidentiality and data protection issues.
Knowledge of equality, diversity and inclusion.

Full Valid Driving Licence and access to own vehicle is essential for this post.

An enhanced DBS check will be carried out for this role.

Salary:

£24,294.00-