Funeral Service Arranger - Rochdale, United Kingdom - Dignity

Dignity

Verified Company

Rochdale, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

There's more to funerals than you think...

At Dignity, we are committed to providing people with the highest standards of services and care, helping our clients every step of the way when they need us most.

Great service comes from great people who are all aligned with our purpose and vision, to be the UK's Leading Provider of End-of-Life Care.

We work in teams, and just like a family, we care for and protect our people and those that we look after.

We embrace our diversity, celebrate our differences, and help each other grow.

We currently have an opportunity for a Funeral Service Arranger to join our Business Leader David Rea and his dedicated team of funeral professionals at Spotland Bridge Funeral Directors, Rochdale.

This is a part time permanent position working 19.32 hours per week, Wednesday 13:00pm - 17:00pm, Thursday & Friday 09:00am - 17:00pm.

What Will I Be Doing?
As a Funeral Service Arranger, you will be one of the very first points of contact for our families.

You are going to be the coordinator who supports our families, arranges the funerals, and works alongside our teams to ensure that the funerals are delivered at the highest standard, whilst also meeting the personable requests of the families.

You will create a welcoming, safe, and caring atmosphere for our families
Arrange funerals according to Company guidelines ensuring that the full range of services and products are offered, thereby addressing the needs of the client
Maintain excellent service to clients who telephone or call the branch
Be available for clients to visit the deceased during office hours and out of hours by arrangement to company standards and guidelines
Become trained to present our prepaid funeral plans to our clients to the standard required by Dignity and the Financial Conduct Authority

What Do I Need?

At least 2 years of work experience within a customerorientated environment
Proactive approach and ability to communicate effectively with a wide range of people.
Comfortable coming into contact with the deceased through the Chapel of Rest visits.
Presentable always, acting with professional conduct and showing empathy.
Excellent attention to detail is essential.
A passion for customer service.

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A Full UK Driving Licence (ideally)

What Do I Get?

An annual salary of £11,854.75
per annum
Accruing days holiday + bank holidays
Sick pay eligibility after 12 month qualifying period
Life Assurance 2 x salary
Company Pension Scheme
Opportunity to enroll in several of our apprenticeship schemes

What's it like to work for Dignity as a Funeral Service Arranger?
"The most rewarding part of my job is when families return to see me chat days, weeks, months and in some cases years after the funeral has taken place" - Jane Dugdale, Funeral Service Arranger

What are the next steps?

Learning & Development

Our Learning and Development team works with our people to increase the knowledge and skills needed to deliver their roles and develop themselves.

We are also investing in our people with a wide range of bite-sized digital topics that allow you to guide your own

professional development in engaging and effective ways. These range from our Diversity and Inclusion training and Mental Health Awareness to How to Cook in Spanish

Equality, Diversity, and Inclusion Statement

Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences.

We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.