Accounts Supervisor - London, United Kingdom - Abbatt Property Services

Abbatt Property Services

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

We're seeking a Customer Accounts Supervisor to join a well established property company in Covent Garden. This company offers fantastic employment benefits and they're passionate about providing a rewarding work environment with clear progression opportunities.

Location:
Covent Garden

Salary:
£32,000 to £35,000 plus 10% annual bonus

Hours of work: 09:00am 17:30pm Mon to Fri

Duties include:

Maximise the collection of outstanding monies by role modelling, driving energy and commitment with the Customer Accounts Assistants to achieve recovery targets and other KPIs.
Ensure that the Customer Accounts Team is following Stages 14 of the AR Process effectively.
Supervise Customer Accounts Assistants to ensure arrears and debt collection plans and processes are followed.
Communicate effectively, whether face to face, via telephone or in writing, with customers and colleagues, clearly understanding and responding to their needs, particularly in situations of difficult negotiation.
Conduct arrears conversations with customers to secure the collection of overdue monies.
Explain financial statements to customers helping them to understand their current balance and any action they need to take.
Monitor the Customer Accounts Assistant arrears conversations and regularly provide feedback to support continuous improvement.
Support Revenue Finance Manager in implementing and adapting plans to successfully deliver against targets in arrears, debt and revenue reconciliation.
Processing of POS invoices, Correction of allocations, Posting of Payment Plans, Posting of Rent Adjustments (under the supervision of the Assistant Revenue Finance Manager)
Manage and maintain shared "Accounts Inbox"
Ensure Aircall phone lines are manned during agreed hours.
Support the Assistant Revenue Finance Manager in keeping customer financial data accurate and up to date including weekly and monthly with data hygiene processes.
Perform data hygiene tasks such as releasing Early Leavers, reviewing tenants with more than one booking, unallocated items.
Ensure that the Customer Accounts Assistant understand and adhere to the Customer Accounts Process
Support Revenue Finance Manager to promote best practice across the portfolio and ensure that operational processes are compliant with policies.
Take accountability and support Revenue Finance Manager to develop and adapt Customer Accounts Process to successfully deliver against targets in arrears and debt and revenue reconciliation.
Support Assistant Revenue Finance Manager to plan and prioritise tasks at peak operational activity.
Prepare commentary on client arrears and collection metrics under supervision from the Revenue Finance Manager for Priority Debtor reporting.

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Supervision, Training and Development:

Coach and develop and supervise Customer Accounts assistant (x2)
Support the Customer Accounts Assistants in their understanding of complex customer accounts and coaching them to find solutions.
Support Learning & Development team to train and motivate the Property Operations team to engage and commit to arrears and debt collection plans and processes.
Support the Collect Revenue training of Customer Accounts Assistant
Liaise with Assistant Operations Managers and supervise Customer Accounts Assistants in arrears collection to support in adherence to key financial operational procedures.

Benefits