Supported Housing Officer - London, United Kingdom - MMP Consultancy Limited

MMP Consultancy Limited

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

MMP Consultancy are looking to recruit a Supported Housing Officer to join a large housing association based in London and covering Fulham & Chelsea.

To provide an excellent customer focused service for all tenants ensuring that care and support housing schemes and properties are well managed and the environment is well maintained.

Working proactively and closely with tenants and support agencies to addressenvironmental, property and tenancy issues ensuring tenancies are sustained.

Duties:

Provide an effective and efficient housing management service to supported housing, sheltered

- accommodation, extra care sheltered accommodation. Liaising and working with scheme staff. Providing assistance, advice to residents and taking appropriate action where required.

Through close and regular contact with tenants, identify and assist vulnerable tenants, referring them on to other relevant agencies and monitoring these services to enable the tenant to sustain their tenancy.
Manage the supported housing management responsibilities of the void process, minimizing the time a property is void, ensuring that a property is let within set targets, whilst ensuring a customer focused letting service. Working closely with the lettingsteam.
Liaising with scheme staff with regards to new tenants viewings and sign them up for their new tenancies, ensuring they are familiar with the terms of the Tenancy Agreement and of the services provided by the business. Assist and support with claiming HB
Liaise with scheme staff over post void inspections to ensure properties are meeting high standards. Follow up on any work required to the void, order required furniture and ensure provided furniture meet required standards. Deal with replacement/s and/ orrepairs of individual flat or communal furniture and white appliances in conjunction with support/care providers
Sign eligible residents up to the furniture scheme, including charges into the tenancy agreement
Respond promptly and sensitively to all reports of ASB, nuisance, harassment, domestic violence antisocial behaviour in line with the procedures and current best practice, including practical assistance and support for victims. Pursue cases through the legalprocess, including attending court
Verify tenancies in accordance with the subletting strategy
Contribute as necessary to annual reviews of estate services and service charges

Person Specification:

1 year working in supported/sheltered housing with mental health, learning disability or older tenants
Successful working with other agencies
Experience / knowledge on claiming housing benefit
Working with IT
A Good understanding of vulnerable tenants needs in a social housing context.
Understanding of best practice in & management of nuisance, harassment & antisocial behaviour
Understanding of landlord/ tenant /support care providers and managing agency relationships and responsibilities
Understanding of housing law and taking legal action against breaches of a tenancy