Palo Alto Network Security Engineer - London, United Kingdom - Akkodis
Description
We require a keen, experienced networks security engineer to provide support for our customers' network infrastructure. This role is part of our dedicated Security Team.You will need to have a broad technical background with good communication skills, aneagerness to learn and previous experience in a similar role.
Responsibilities
- Providing 2nd & 3rd Level Support to a broad range of clients with a primary focus on Palo Alto product suite
- Accepting incident escalations
- Working with the team to develop processes and solutions able to enhance the service provided to our customers
- Responsible for complying with all ISMS Policies and Procedures within Presidio Europe and support the ISMS continuous improvement process
- Fluent in English
Essential Skills
- Ability to communicate well with all levels of staff at client sites.
- Quickly build good relation and gain client confidence.
- Work individually and as a part of a team.
- Be able to follow company procedures and methods.
- Logical thinker.
- Have a proven track record in trouble shooting and problem solving.
- Must be proactive
Education and experience
- Experience in Palo Alto security along with any other firewall vendors experience would be a distinct advantage
- PCNSE preferred
- Strong understanding of all aspects of cyber security and be able to take the lead on any security escalations.
- Practical experience in implementing and managing common security technologies e.g. Firewalls, authentication solutions etc.
- Be able to lead activity to investigate and mitigate security incidents and be able to complete RCA reports
- Strong customer facing skills as customer face to face meetings will be required from time to time (virtual)
- Experience in reporting on day to day management of customer security and networking solutions and be able to be the 'technical expert' when attending customer meetings.
- Review and recommend network security improvements for various customer environments
- Experience of Palo Alto Firewall, Global Protect, Panorama, Cortex Data Lake and Cortex XDR
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