Mobile Reception Team Leader - London, United Kingdom - Rapport Guest Services

Rapport Guest Services

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Introduction

We are hiring for a Team Leader that will oversee our Rapport Network Team and work closely with our Network Team Manager.

The Rapport Network Team covers all planned and unplanned absences and vacancies throughout the Rapport portfolio of contracts.

They are an essential part of our business and this is a key role to ensure they have all the support they require to perform at highest standards.

Initially this is a fixed term contract for 6 months. The role is Monday to Friday, 40 Hours per week.

Main Responsibilities

To be able to support the Network Team Manager in booking all Rapport Network Team (RNT) Ambassadors as required on a first come first serve basis. Also provide support considering the business needs and priorities, and anticipating support requirements across the contracts through frequent communication with key stakeholders
To support the profitable financial performance of the Rapport Network Team unit. To understand all charges raised and collated by the administrator and also be able to action the recharge during the administrators absence and holiday
To cover administration and/or coordinator duties during absence and holiday
To support in management of RNT payroll and invoicing
To monitor and check the standards of service of RNT ambassadors and agency workers throughout the Rapport business. This includes travelling outside of London on a regular basis
To organise quarterly network team meeting to update the RNT on the business and build team connections
To support the RNT manager with taking action on any feedback that is provided by the unit Managers on the team and complete any HR requirements that may arise
To have a full understanding of the HR procedures and utilise the support services available in the company
Minimum of 1 year experience in leading and developing operational teams
Minimum of 2 years experience working within a 5 star luxury guest environment, including luxury hotels, world class airlines or corporate guest services
To have excellent people skills, with a thorough knowledge of service operations
To have proven background in developing and maintaining high quality support for key business stakeholders including demonstrative skills in multi tasking and high quality communications
Personal selfmotivating and able to work on own initiative
Excellent written and verbal communications and interpersonal skills
Proficient in MS Word, Excel and other such software packages
Ability to juggle several tasks at the same time, often with competing deadlines
Highly organised, with strong planning skills and attention to detail
Works well under pressure and with diplomacy
Resolves difficult or complicated challenges
Ability to deal with conflict in a calm and efficient manner

About The Company

_ Some of our benefits include__:_

Save money on your groceries with discounts on Tesco, Sainsbury's, Morrisons and other major brands
A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
Receive cash rewards every time you spend and use them on a wide range of brands
Financial rewards for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
Contributory pension scheme
Access to wellness programs to promote the mental health and wellbeing of our Ambassadors
Employee Assistance Program to guide and support our team members
Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
Learning & development opportunities to support your personal and professional development and growth
WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
One Paid Day for Charity Work

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities.

We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone's differences and diverse backgrounds.

We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassadors' mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilit