Booking Coordinator - Bristol, United Kingdom - Alexander Mae South West Ltd

Alexander Mae South West Ltd

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Central Bookings Coordinator

Salary £23,690 + Benefits

Bristol outskirts with FREE PARKING / Hybrid role (1 / 2 days from home)

The Company:

A growing education-based organisation that truly values their staff and supports further development.

This is a superb role that would suit an organised, customer focused individual who takes pride in their work, loves to provide a great service and enjoys a busy role.

The Job:

As a Bookings Coordinator you willprocess customer queries, bookings and planning meeting requests to guide apprentices through their end point assessment journey.

Providing customer focussed solutions to align the

learner's needs with the availability of the operational workforce to deliver a high-quality timely booking of apprenticeship assessments.

Key Responsibilities:

Giving a firstclass service when booking apprentices in for their assessments who are at the final stages of the apprenticeship programme
Booking meetings into assessor's diaries and completing the necessary administration to confirm the booking as soon as the call has ended
Handle all incoming customer queries, professionally and effectively, taking ownership to ensure satisfactory resolution and service
Accurately record and maintain information on key business systems
Supporting the rebooking of assessments and planning meetings
Build positive relationships with both internal and external customers, providing excellent customer service within the scope and boundaries of Company processes and procedures
General administration and support of End Point Assessment activity
Support the relationship management of customers
Making recommendations for increased or improved functionality of business systems and processes
Implementing changes or revisions on relevant business systems as directed

The Person:

Experience of working in a customer service / contact centre environment ideally
Evidence of working to specific timescales and deadlines and enjoys multitasking
Problem solver with great attention to detail
Excellent communication and customer service skills written and oral
Ability to take initiative with a positive outlook and a clear focus on achievement of objectives
A team player with a "can do" attitude

The Salary £23,690 pro rata

The Hours:
Monday to Friday 8.30pm - 5pm

The Benefits: 25 days holiday (business closes at Christmas), Contributory pension (company matched), Life Insurance, Discounts on courses (including your family and friends), great working environment.

Job Types:
Full-time, Permanent

Salary:
£23,690.00 per year

Schedule: