Customer Service Coordinator - Newton Aycliffe, United Kingdom - Jackson Hogg

Jackson Hogg
Jackson Hogg
Verified Company
Newton Aycliffe, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Jackson Hogg is exclusively supporting a Newton Aycliffe based client in their search for a Customer Service Coordinator to support the team on a 3 month temporary basis.

This position will be primary responsible for order processing and invoicing.


Duties:


  • Work closely with logistics and supply chain to ensure orders are expedited on time and in full
  • Resolve product/service queries by clarifying customer complaints and acting accordingly to investigate and resolve
  • Update customer price lists when price changes occur
  • Manage incoming calls and ensure that all customer demands are met promptly
  • Direct customer queries to the relevant party
  • Check inventory on hand on a daily basis to ensure customer forecast is on plan
  • Participate in daily meetings with despatch, production and commercial sales team to address any problems which may arise
  • Work closely with external Account Managers to keep ahead of customer activity and requirements.
  • Respond promptly to customer inquiries whilst keeping customer informed
  • Ensure all customer orders are entered accurately onto the SAP system to generate sales order in line with departmental KPI
  • Recommend and proactively contact customers to generate interest in new products and services.
  • Liaise with the Finance department on invoices that are due for payment and follow up accordingly with customers highlighting any concerns over payment with the commercial team and supporting to resolve issues.
  • Creation of new customer accounts in SAP
  • Communicate to customers any changes to their order status and of any potential problems affecting supply.

Package
8-12 weeks with potential to be extended
Salary £26,000 - £30,000
Office based with potential to 1 day working from home
Holiday 25 +8 BH
Hours 09:00- 17:00 - flexibility around hours


Job Types:
Full-time, Temporary contract

Contract length: 3 months


Salary:
£26,000.00-£28,000.00 per year


Benefits:


  • Free parking
  • Onsite parking
  • Work from home

Schedule:

  • Monday to Friday
  • No weekends

Ability to commute/relocate:

  • Newton Aycliffe: reliably commute or plan to relocate before starting work (required)

Experience:

Customer Service: 1 year (preferred)

  • Invoice processing: 2 years (preferred)
  • SAP Manufacturing: 2 years (preferred)

Work Location:
Hybrid remote in Newton Aycliffe


Reference ID:
Customer Service Coordinator
More jobs from Jackson Hogg
See all jobs of Jackson Hogg