Customer Service Advisor - Salford, United Kingdom - Favourite People

Favourite People

Verified Company

Salford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Office based role in Salford - onsite parking

Permanent Mon

Fri shifts between 8am 5.30pm (1 in 4 Saturdays will apply)
Salary £21,500 plus excellent benefits / discounts

We are looking to appoint an experienced Customer Service Advisor to join a fantastic team and business during a time of continued growth and success

You will be the first point of contact for all incoming calls and will handle various queries - you will be tasked with resolving the query and assisting with general information or passing through to the relevant person or team.

This is not a Sales role Youwill also handle online Customer queries and liaise directly with Suppliers and Customers through online portals to resolve queries
Daily duties will include;

Responding to queries via online Customer portals
Processing refunds or sourcing replacement products when items are not available / haven't been delivered
Handling complaints with care so that the customer feels that their issue has been acknowledged and will be dealt with
Provide appropriate solutions to issues within agreed parameters, or escalate issues if required
Log all required information on the call log system and ensure that all the details of the issue are recorded accurately
Liaise regularly with all contacts throughout the business to ensure that customer accounts are being managed effectively
Conduct customer surveys when appropriate in order to understand customer perception of service quality and to identify opportunities to improve
Other adhoc duties including the accurate and effective completion of all related Administration work

This role would suit someone from a fast paced Customer focused background / environment - either over the telephone, online or face to face
Immediate interviews available ready for January 2023 start