Customer Support Advisor - Milton Keynes, United Kingdom - SMC Pneumatics (UK) Limited

SMC Pneumatics (UK) Limited

Verified Company

Milton Keynes, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Support Advisor

Location:
Milton Keynes

Hours - 37.5 hours a week - Mon - Thurs - 8.30am - 4.45pm, Fridays 8.30am - 3.30pm

The Role:

Key Responsibilities:

Answer incoming calls from customers providing product information, price & delivery, invoice queries, order progress and amendments.
Build rapport with customers to resolve service issues and queries and deliver outstanding service to customers
Take ownership of customer enquiries and respond to escalated customer issues in accordance with agreed procedures
Communicate professionally and regularly with leadership and peers on the status of accounts and escalations
Meet established goals for all metrics, including call quality, productivity and customer acquisition by focusing on maximising service to customers
To foster and maintain relationships with key customers to improve our retention rate and support growth
Gain understanding and knowledge with the company ERP system and processes.
Build relationships external sales engineers regarding customer requirements and offer administration support to help obtain sales growth.
Offer support in the accounts receivable process and follow the invoices in dispute procedure when required and chase outstanding debt

Skills and Experience:

A passion to deliver exceptional service to customers
Adaptable, high energy levels and desire to help others
Able to work independently in a teamoriented and fast paced environment
Good analytic and problemsolving skills
Selfdirected, driven and a positive attitude

Benefits and package:

Competitive annual salary dependent on skills, qualifications and experience
Pension scheme
SMC rewards and benefits portal including retail discounts
Ongoing training and development

The Company:

Can you imagine yourself in this role, working for a global market leader in pneumatic and automation technology, where innovation and customer satisfaction is at the forefront of what they do?

If so, we are offering a unique opportunity to become part of our Internal Sales team, with a specific focus on growing the UK market.