Account Manager - Cardiff, United Kingdom - Graham Matthews Ltd

Description

Our client, a B2B software solutions consultancy with a strong presence in the UK, is currenlty seeking a remote Account Manager to join their team of talented and fun individuals and contribute towards their continued success.

The company is big on entrepreneurial spirit, start up mentality, inclusive and exciting culture, always centred around continuous improvement and learning.

Their reputation on the market is excellent, as they constantly innovate and deliver great customerservice to their clients in the digital transformation world.

As an Account Manager, you are accountable for the retention and growth of client accounts, forming strong, collaborative relationships with key stakeholders as a trusted partner.

With a natural entrepreneurial flair, passion for digital transformation andastute commercial acumen, you work closely with clients to fully understand their brand, business and strategic ambitions and then coordinate internal teams to translate these into solutions that enable them to achieve their goals, add value and maximise revenuegeneration, whilst maintaining or increasing margin.

• Develop and nurture effective, collaborative relationships with key stakeholders, decision makers and executives.
• Gain indepth knowledge of the company's clients and their customers, maintaining awareness of news, changes and business challenges to identify and road map opportunities.
• Lead the strategic account planning process to grow account revenue and margin, building compelling growth plans that capitalise on upsell and crosssell opportunities.
• Own the contract and qualification process of account opportunities, to include contract value negotiations and approval of contract terms in accordance with company procedures and governance frameworks.
• Proactively manage communication, reporting and client account reviews.
• Provide accurate account forecasting against plans and targets.
• Ensure data is uptodate and accurately maintained in the company's CRM system.
• Motivate, support and encourage the project delivery team.
• Keep abreast of market trends and activity to anticipate future client requirements.
• Assist with the development of the company's strategic initiatives to further their gotomarket propositions.
• Promote the company's services using social media, facetoface networking events and industry gatherings.
• A minimum of 3 years' experience managing accounts within a software development/digital transformation environment.
• A strategic way of thinking that enables you to develop a broad, bigpicture view of businesses, understanding competitive advantage and threats, industry trends, emerging technology and market opportunities, to determine the best valueadd investment opportunities.
• A successful and proven track record of managing and growing accounts.
• A passion for digital transformation and awareness of latest technologies and market trends.
• Previous experience within an Agency, Software House or Agile environment is desirable, but not essential.