Regional Operations Director - Scotland, United Kingdom - Atalian Servest

Atalian Servest

Verified Company

Scotland, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Reference:
/SB/02-02/796/22

Job Title:
Regional Operations Director

Location:
Scotland - _Applicants must have the right to work in the UK_

Salary:
Competitive

Contract:
Permanent

Hours per week:
Monday to Friday - 45 hours per week

Business Overview

The Atalian Servest workforce is made up of 30,000 passionate, responsive, and knowledgeable colleagues, all of whom deliver sustainable and award-winning FM solutions to our clients.

Job Overview

We are currently recruiting for Regional Operations Director to join our passionate and driven team based at our client's site in Scotland.

Benefits

Access to Wagestream a financial wellbeing tool
Wide range of retail discounts
Discounted gym membership
Join our Cycle to Work scheme
Access to "CHROMA", our internal colleagueled diversity and inclusion community join a committee or take part in our events
Access to internal Mental Health First Aiders
Immediate access to "Opportunity" our internal Learning and Development platform
Required professional membership fees paid for
Win monthly Atalian Servest Superstar Awards

Key Responsibilities:

Respond to client feedback in a professional and timely manner
Client MeetingsAttend regular minuted meetings with the client in support of the company's aim of consistent quality service delivery
Provide relevant information to the team's performance, ongoing issues and future development opportunities
Ensure provision of client updates, visiting site locations, engaging with clients, managers and employees. Auditing site for compliance and to ensure delivery of best practice
ConfidentialityMaintain confidentiality at all times and establish and maintain a good reputation with the client
OpportunitiesIdentify opportunities to expand business on site or with prospective clients
Take a proactive approach to increasing the services offered to client
Being commercially responsible for each client within the region, to work seamlessly with the nominated QS
Mobilising new contract wins in timely fashion in line with support functions to client satisfaction.
Ensure that you administer holiday and sickness requests within the given timescales and monitor your teams response times to such requests
Liaise closely with the Control Room Duty Management, Controllers and Operations supervisors to ensure that they are aware of the changing requirements of the portfolio
To support with high level, escalated employment relations processes including disciplinary meetings, appeal meetings, redundancy processes and consultation processes
Monitor absence levels on sites and engage with HR to reduce any ongoing absence issues specifically in relation to long term sickness absence when issues require to be escalated.
Work effectively with the Union Representatives on site where appropriate
Provide assistance to all staff who have welfare requirements and assist in the vetting process to ensure that all security officers assigned to you comply with BS785
Take detailed notes of all disciplinary/capability actions taken against employees making sure that all such matters are first refereed to the Servest HR team
In conjunction with the support team, monitor the security officer's performance, conduct annual appraisals in line with company policy and encourage their personal development
To hold and encourage use of continuous conversations as a form of regularly managing and support direct reports. Encouraging you choose philosophy
Identify any training needs for management and feedback with training opportunities including authorising training courses.
Ensure completion of required learnings on Servest street for all direct reports
Complete appropriate training documentation and keep up to date records
Provide leadership and direction for management teams to deliver performance reports and report on these as appropriate
Maintain accurate and up to date assignment instructions for the portfolio against which all security officers should be assessed, to ensure their understanding and compliance. All instructions must be signed as having been read and understood
Set and maintain the highest personal and professional standards as an employee of Servest and adopt a total quality approach to every aspect of your work, colleagues and clients
Regularly inspect all administrative, health and safety and quality procedures and endorse them paying particular attention to check call procedures
SubcontractorsClose management of subcontractor accreditation, quality, costs and performance

About You:

Ability to influence and gain commitment
Able to demonstrate customer focus
High level of planning and organisational skills
Personable and enthusiastic approach to work and able to provide excellent customer service
Good record keeping abilities
Able to manage your own time management
Able to build & maintain good working relationships
Excellent Interpersonal Abilities (oral & written)
Ability to demonstrate strong personal integrity
Excellent computer skills (Excel, Outlook/Calendar, Word etc.) essential
Strong leadership style with a focus on supporting and developing employees
Must be able to drive
Must have valid SIA

Experience