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  • Customer Relationship Specialist - Nottingham - Acorn Support

    Acorn Support
    Acorn Support Nottingham

    2 weeks ago

    Description

    Job Description

    We are seeking highly motivated and customer-focused individuals to join our team as Customer Service Representatives for a rapidly growing fintech client.

    About the Role

    This is a full-time, fully remote position that requires delivering exceptional service to customers via phone, email, or chat. As a Customer Care Executive, you will play a key role in ensuring satisfaction, resolving inquiries in a timely and professional manner, and representing a trusted fintech brand known for innovation and excellence in customer experience.

    Key Responsibilities

    • Deliver outstanding customer support.
    • Resolve customer inquiries and complaints professionally and efficiently.
    • Maintain accurate records of customer interactions.
    • Build strong relationships with customers through personalized service.
    • Collaborate with colleagues to improve processes and enhance the customer experience.

    Essential Requirements

    Qualifications

    • Proven skills in Customer Service, Customer Support, and ensuring Customer Satisfaction.
    • Strong communication and interpersonal abilities.
    • Capacity to multitask and prioritize effectively.
    • Problem-solving and conflict resolution skills.
    • Familiarity with CRM software (preferred).
    • High school diploma or equivalent qualification.

    Sensitive Industry Requirements

    • Demonstrate high levels of integrity and professionalism.
    • Be willing to sign a Non-Disclosure Agreement (NDA).
    • Successfully complete a DBS check.

    Why Work with Us?

    • Fully remote position – work from home.
    • Competitive salary and benefits package.
    • Opportunities for career growth and professional development.
    • All equipment provided to support your role.
    • Extensive training and mentoring to ensure your success.
    • Join a fast-paced, forward-thinking team during an exciting period of growth.

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Customer relationship specialist