Engagement Officer - London, United Kingdom - Transport for London

Transport for London

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Engagement Officer

041770

Organisation

Public Affairs & Stakeholder Engagement

Job

Business Development

Position Type

Full Time

Job title - Engagement Officer

Salary - £35,000 - £36,400

Location - Palestra with hybrid working

Contract Type - TfL

The Communications & Corporate Affairs (CCA) Directorate at Transport for London (TfL) plays a key role in helping to shape and steer the strategy of the organisation by utilising the team's knowledge and awareness of the political and media landscape.

Working for one of the most recognisable brands in the world, life in the CCA Directorate is fast-paced, energetic and exciting.

It offers you an unrivalled opportunity to make a real difference to people's everyday lives by working collaboratively with colleagues and external parties to ensure that TfL's policies make London a brilliant place to live, travel and work in.

The team is well-renowned and respected both inside and outside of the organisation and is looking to welcome somebody who can bring diverse, creative ideas and innovative ways of thinking, so we can work together to successfully build and enhance TfL's reputation.

Overview of role

The postholder will play a central role engaging with our key strategic stakeholder groups, including business groups, freight and fleet associations, infrastructure bodies, accessibility organisations, sustainable transport groups, cycling and walking organisations, charities, passenger groups and watchdogs, and schools and young people.

The post-holder will assist the Engagement Managers in providing the business with a single view of our key stakeholders.

They will support the Stakeholder and Advocacy Engagement team in improving TfL's approach to policy and decision-making on projects and initiatives, and in building and maintaining advocacy from our core stakeholder groups to create a favourable policy, legislative and funding environment, and in protecting and enhancing TfL and the Mayor's reputation.

Key Accountabilities

Executing integrated engagement strategies targeting our key strategic stakeholder audiences, in accordance with risk profile, ensuring TfL's reputation and high ethical standards are maintained and enhanced, and supporting team and business objectives.
Building and maintaining strong, credible and meaningful relationships with these stakeholders to provide deep and wellsubstantiated insight and analysis of their agendas to support our strategic relationshipbuilding on project and operational issues.
Collaborating internally to engage with our key strategic stakeholders on MTS objectives, successfully managing stakeholders' responses, particularly those affected or interested, to negotiate issues, achieve mutual outcomes, gain understanding and generate advocacy.
Gaining regular feedback from key external audiences, and sharing relevant intelligence and information with the Engagement Managers, Lead and Head of team, as well as with the Local Communities and Partnerships, Government and Parliamentary Relations and Corporate Communications teams, and colleagues across the business, and helping to challenge our internal processes and policies when appropriate.
Production of highquality written briefings, speeches and correspondence, often to short deadlines, for the Commissioner and other senior internal colleagues, maintaining TfL and the Mayor's reputation.

Skills, Knowledge & Experience

Skills

Strong influencing, and relationshipbuilding skills.
Demonstrable ability to collaborate across levels and teams within the organisation to achieve effective outcomes.
Strong analytical ability.
Ability to turn complex technical information into concise and coherent communications for different audiences, working to tight deadlines.
Selfmotivated and able to take own initiative to resolve issues.
Strong organisational skills.

Knowledge

Strong working knowledge of external affairs engagement and approaches.
Strong knowledge of relevant policy areas.
Good understanding of the governance structures and legislative environment in which TfL operates local, regional and national.
Sound understanding of the strategic issues and needs of London.
A good understanding of the relationship between the Media, political decision makers and our key influential stakeholders.

Experience

Experience in engaging external audiences and institutions to secure third party advocacy.
Experienced in working in a mainstream public affairs environment, or as part of an integrated communications team to achieve strategic objectives.

Equality, diversity and inclusion

Application Process

Think carefully about the skills, knowledge and experience in the advert and detail this in your CV and cover letter.

Word format preferred and do not include any photographs or images.