1st/2nd Line IT Support Engineer - Leamington Spa, United Kingdom - ITECCO

ITECCO

Verified Company

Leamington Spa, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Job Title: 1st/2nd Line IT Support Engineer

Location:
Leamington Spa

Salary:
£180-£190/Day Inside IR35

Overview

Responsibilities:

Provide 1st/2nd line technical support to internal and external customers.
Diagnose and troubleshoot technical issues in a timely and accurate manner.
Ensure all customer requests are logged, tracked and updated in the ticketing system.
Install and configure IT hardware, software, and peripheral devices.
Setup and configure new users, user accounts, and access permissions.
Monitor and maintain system performance and security.
Identify and resolve technical problems with networks, hardware, and software.
Respond to customer inquiries in a timely and professional manner.
Maintain accurate records of all technical support activities.
Assist with IT projects as needed.

Skills & Qualifications

Degree in Computer Science or relevant field.
Experience providing 1st/2nd line technical support in a manufacturing environment.
Knowledge of Windows 10 and Office 36
Experience with installation, configuration, and troubleshooting of hardware and software.
Experience with networking and remote access technologies.
Knowledge of system security best practices and procedures.
Excellent problemsolving and communication skills.
Ability to work independently and as part of a team.

Keywords:
IT Support Engineer, Technical Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, Manufacturing Support Engineer