Customer Success Executive - Uxbridge, United Kingdom - RecruitmentRevolution

RecruitmentRevolution
RecruitmentRevolution
Verified Company
Uxbridge, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

beBee Recruiter
Description
Excellent opportunity for someone experienced in Customer Service to join a market-leading international software company.

If you love speaking with people and have a good eye for detail and great organisation, we want to hear from you


Role Info:

Customer Success Executive
Uxbridge HQ Plus Hybrid Working Available
£25,000 - £30,000 Plus Benefits
Full-Time - 9am until 5.30pm Monday to Friday


Company:
International, market leading business intelligence software


Values:
Teamwork, Energy, Integrity and Performance.


Pedigree: 31,000 customers globally


Who we are:


We are a market leading software developer providing data visualisation and business intelligence tools that help manage, understand and control a wide array of communications information, resources and assets.


Growing rapidly and with offices in the UK, the USA, India and Australia, we specialise in business communications analytics, call recording solutions, telecoms expense management and fraud management systems for network carriers and CSPs.

Our innovative solutions are developed in-house and distributed via an extensive channel partner network to over 31,0000 businesses globally.


The Customer Success Executive role:


We are currently looking for a Customer Success Executive to work within the Customer Success digital journey onboarding team, driving engagement, portraying our value proposition, driving product usage and retention through targeted interventions.

As Customer Success Executive, you will be responsible for developing customer relationships that promote retention and loyalty.

Your mission is to work closely with customers to ensure they are satisfied with the services they receive and to support them to fully utilise their product.

This will be achieved through a structured multi-channel Customer Success Programme with the goal of maximising the value of products and services selected.


What your day-to-day might look like:

  • Welcoming and onboarding new customers to the product while setting them up for success and get the most value out of their product
  • Identifying upsell and cross sell opportunities and make appropriate referrals
  • Analysing customer usage and drive engagement of your clients through daily, weekly or monthly data checks
  • Providing an Extraordinary Customer Success experience
  • Resolving customer queries and liaise with internal teams where needed
  • Identifying risks and take necessary steps to mitigate cancellations
  • Using effective qualification to deliver concise, online product demonstrations tailored to the customer needs
  • Assisting Partner Support colleagues to help meet Team responsibilities / objectives by providing administrative cover when required

About you:


We are keen to meet enthusiastic people with a minimum of 2 years' experience in customer success/client facing roles with the ability to quickly become a product expert and customer advocate.


  • Be proficient in Microsoft packages
  • Enjoy challenges and coming up with structured and strategic solutions
  • Have excellent problem solving and troubleshooting skills
  • Have excellent organisational skills, able to prioritise and work to deadlines.
  • Have excellent interpersonal skills and communication skills
  • Be a good team player with a 'can-do' positive attitude, who can use initiative
  • Be personable, decisive, adaptable, presentable, and articulate

Whats on Offer:


  • Hybrid working available
  • Salary range £25,000 - £30,000 per annum DOE
  • Employee Assistance Programme
  • 22 days holiday increasing every year up to a maximum of 25 days
  • Company pension scheme
  • Life cover
  • Company bonus

You may have worked in the following capacities:
Customer Service, Customer Service Advisor, Customer Success, Client Success, Customer Support
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