Customer Support Centre Advisor - Manchester, United Kingdom - Dogs Trust

Dogs Trust

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Salary

£23,234 per year + benefits

Location

RC Manchester, Manchester

Job Type

Permanent

Hours per Week

40

Closing Date

Tuesday 12 March 2024

Do you want to make a genuine difference to the lives of dogs across the country? Are you looking for a contact centre role that measures success on service rather than sales?

Customer Support Centre Advisors are the main point of contact for a wide range of queries from our supporters, members, adopters, customers and members of the public.

Advisors provide the best customer service with every interaction and liaise regularly with colleagues in the support centre, our network of rehoming centres and our London offices.

Why Dogs Trust?
We love dogs. That's why we do whatever we can to make sure every four-legged friend gets the love they deserve.

We'll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future.

It's what we've been doing since 1891 and how we've grown to become the UK's leading dog charity, helping 12,000 loyal friends find their forever homes every year.

What does this role involve?

Ways of working:

Normal hours in this role are 40 per week, our national Customer Support Centre is open from 8am-8pm Monday to Friday and 8.30am-5pm on weekends and bank holidays.

Due to the nature of our operation, you will be required to work every other weekend (2 weekends per month) with some bank holiday work required.

The role is currently hybrid working, with two days a week at our Manchester office (M34 3SG) and three days remotely.

Some UK travel may be required as and when needed.