Call Centre Operator - Leeds, United Kingdom - CSP U.K. LTD

CSP U.K. LTD

Verified Company

Leeds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for individuals who thrive in a fast-paced environment and enjoy helping others.

Duties:

Answer incoming calls and respond to customer inquiries in a professional and courteous manner
Provide accurate information about products, services, and promotions
Assist customers with placing orders, processing returns, and resolving any issues or concerns
Perform data entry tasks to update customer accounts and maintain accurate records
Utilize upselling techniques to maximize sales opportunities
Analyze customer needs and recommend appropriate solutions
Communicate effectively with customers to ensure their satisfaction and build longlasting relationships
Follow company policies and procedures to ensure consistent service delivery
Maintain a high level of phone etiquette and professionalism at all times

Requirements:

Fluent in English, both written and verbal
Strong data entry skills with attention to detail
Ability to analyze customer needs and provide effective solutions
Experience in upselling or sales is preferred
Excellent communication skills, both verbal and written
Ability to handle multiple tasks simultaneously while maintaining attention to detail
Strong phone etiquette and active listening skills
Multilingual abilities are highly desirable