Parts Apprentice - Birmingham, United Kingdom - Johnsons Cars

Johnsons Cars

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Johnsons Cars are one of the UK's leading independent Franchise Dealership Networks, with 62 multi-award winning Dealerships across the UK.

Established in 1999 we have grown rapidly to represent a variety of global car manufacturers with 17 marques in total ranging from Volkswagen to Volvo, Honda, Toyota Lexus and Mazda to Fiat, Fiat Professional, Jeep, Hyundai, Seat, Alfa Romeo, Abarth, Skoda, Suzuki and Ford.

At Johnsons Cars, we maintain the highest standards of professionalism and integrity at all times and recruit to deliver excellence in customer service with our expertise and enthusiasm.

We have a fantastic opportunity available across our network and are looking for motivated, enthusiastic and committed individuals to join our team.

We require a Parts Apprentice of the highest calibre to join our busy Aftersales Department at our Skoda Dealership in Birmingham.

We offer a superb opportunity to the right person who is able to demonstrate a successful and stable track record (ideally within the automotive franchise industry although not necessary as full training will be provided).

Main purpose of job

Accurately identify customer parts requirements
Maximise all opportunities to sell parts and or products
Maintain parts stock and stock records
Process parts orders efficiently
Ensure the highest level of customer satisfaction and relationship development
Contribute to departmental compliance with company policies and industry guidelines

Key tasks and responsibilities

Maintain an up-to-date knowledge of new or updated parts, and ensure parts bulletins, lists and catalogues are read and stored
Remain aware of seasonal requirements and of parts needed and be proactive in supporting sales campaigns with tele-sales activity
Attend training courses to develop job-related knowledge
Guard against any unauthorised removal of parts stock
Ensure that a receipt, payment or authorised signature is obtained for all parts stock issued
Assist the Sales support manager in all aspects of stocktaking
Ensure all paperwork, documentation and parts requisitions are completed accurately
Ensure all credit sales transactions are to an authorised signatory or approved account, and cash and cheque payments are received and stored securely
Place special orders as necessary, balancing the needs of economy and speed of delivery according to parts manager guidelines
Search for part numbers using the Electronic Parts Catalogue
Satisfy customer requirements by identifying parts accurately
Answer customer queries regarding parts warranties in a manner that is easily understood
Receive customers promptly and courteously
Develop and maintain excellent relationships with customers by meeting and exceeding their expectations
Ensure the department is kept clean and tidy
Ensure the correct recycling of all disposed and damaged items in line with environmental regulations
Adhere to all Health and Safety and Company policies and procedures
Ensure Volkswagen Group procedures appertaining to recycling/exchange units are adhered to
Undertake all other tasks and responsibilities as requested by your Manager

Ref:
JC1694

Working Hours
Location Johnsons Skoda Birmingham
Salary Apprentice wage £ £300

Benefits:

Closing Date 30/09/2023