Team Leader - Bristol, United Kingdom - Rise HR Ltd
3 weeks ago
Description
Overview:
Our client Titan is a pioneering healthcare development Company with interests in health-tech, pharmacy and local healthcare.
We are currently looking for a Team Leader for a team of around 6 employees who provide remote telephone advice to users of our Titan Pharmacy patient medication record system.
In your role, you'll be responsible for:
- The day to day management of the team
- Helping to train and provide ongoing support to team members
- Monitoring and providing feedback on staff performance
- Ensuring each member of the team provides timely and accurate customer service to our users
To be successful in this role, you'll need:
- Some previous experience in managing or supervising a small team
- Handson experience with helpdesk or customer service software systems
- To be highly customer service oriented
- Great written and verbal communication skills
- To be able to adapt quickly and flexibly as circumstances change
- Great motivation skills and a passion for developing people through ongoing mentoring and training
The role:
- Is full time (Monday to Friday 9 am to 5 pm)
- Is based onsite at our modern office in Eastville
- Includes a company pension
- 28 days holiday (inclusive of bank holidays)
Pay:
£27,000.00 per year
Benefits:
- Company pension
Experience:
- Supervising experience: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location:
In person
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