Specialist Services Clinic Co-ordinator - Prescot, United Kingdom - St Helens and Knowsley Teaching Hospitals NHS Trust

St Helens and Knowsley Teaching Hospitals NHS Trust
St Helens and Knowsley Teaching Hospitals NHS Trust
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Prescot, United Kingdom

5 days ago

Tom O´Connor

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Tom O´Connor

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Description

The post holder will have overall operational responsibility for ensuring that the Specialist Services Clinics has sufficient medical cover to meet service demands.

The post holder should be motivated and pro-active in their role and able to work flexibly across both sites. Willing to meet the performance criteria set out in the job description and undertake personal and professional development.

A full job description and person specification listing duties and responsibilities for this role is attached.


To be responsible for, in conjunction with the Speciality Services Department Matron, the smooth and effective running of clinics, quality control and referral management.


The post holder will be expected to organise their own workload and that of the administration staff within specialist services.

Responsible for ensuring optimum use of physical capacity throughout specialist services clinics to deliver maximum activity.


The post holder is required to support the Directorate Manager and Associate Directorate Manager with tasks and projects for all specialities across the Care Groups.


St Helens and Knowsley Teaching Hospitals NHS Trust is the only acute Trust in Cheshire and Merseyside, and one of the few in the entire country, to achieve the title of OUTSTANDING, rated by the Care Quality Commission.


We provide a full range of acute adult services to our local population of circa 360,000 and provide tertiary services across a much wider area in the North West, North Wales and Isle of Man.

We are a Major Trauma Unit and the Mersey Regional Burns Unit.


Our '5 Star Patient Care' strategy is at the heart of all that we do; supporting our vision to provide world class services for all our patients by getting it right for every patient, every time.


Our latest achievements include:


  • Acute Trust of the Year
  • HSJ Awards November 201
  • Trust rates Outstanding by the CQC
  • Inspection August 201
  • Top 100 places to work in the NHS (NHS Employers and Health Service Journal)
  • Best acute Trust in the North West for quality of care (NHS Staff Survey 2021)
  • Best place to work in the North West (NHS Staff Survey 2021)
In the NHS Staff Survey 2021 the Trust scored the highest marks in the North West for the following areas;

  • Standard of care
  • Best place to work
  • Care of patients being the Trust's priority
  • Staff engagement
  • Staff morale
  • Compassionate and inclusive
  • Providing a safe environment for staff
Duties & Responsbilities

  • To provide a comprehensive administration service to the Speciality Services Matron, Nursing Staff, Consultants and Specialty Teams with the minimum of supervision.
  • Support the Cancer / Clinical Nurse Specialists with administrative tasks, answering the telephone and dealing with patients, freeing clinical staff up to carry out additional clinic slots. Any other duties required to ensure the service runs smoothly.
  • To be responsible for, in conjunction with the Speciality Services Department Matron, the smooth and effective running of clinics, quality control and referral management (including capacity and demand)
  • Liaise with Speciality Services Matron and Directorate Manager to ensure the outpatient clinic templates are utilised to maximum capacity and adjusting as necessary with booking teams, including making and changing patient appointments in order to fully utilise clinic slots available, keeping patients informed of any changes.
  • Ensuring all patients are booked into clinic for first and follow up appointments within Trust and National timeframes, managed via PTL
  • Support Speciality Services Matron managing eRoster for the Specialist Services Nursing Team, ensuring all staff are accounted for in the weekly running of the clinics, and slots allocated. To help support and coordinate the booking of annual leave, sickness and study leave with the Speciality Services Nursing team.
  • Ensuring all PMB and Non PMB appointment slots are fully utilised and patient appointed and rearranged where necessary.
  • Ensure all scan results are available for PMB clinics.
  • Dealing with DNA's (patients who did not attend appointments) collecting statistics and audit information for Speciality Services Manager in order to approve attendance and utilisation of clinic slots.
  • Provide weekly clinic forecast schedule for the Speciality Services Matron.
  • Manage clinic cancellations / capacity and utilisation of slots on weekly basis. Be responsible for the reorganisation of cancellations delegating suitable duties where appropriate.
  • Input investigation results on behalf of Nurse Clinicians onto Compuscope System.
  • Manage the failsafe list and missing data on the Compuscope system on a weekly basis to ensure that patients are not lost to follow up.
  • Help and support with collating data for annual and quarterly submissions for Colpscopy and KC65 reports.
  • Produce any reports from Compuscope requested for by clinicians and Specialist Services Matron / nursing staff.
  • Re
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