Coordinator - Fleet, United Kingdom - Avetix Group

Description

The Coordinator will work as part of a team to deliver high quality timely services to a diverse customer base in pharmaceutical, biological, academic, food and microelectronic industries.

The Coordinator will work in close co operation with the Scheduling Manager, Technical Manager, Parts Dept, Financial Controller and Head of Sales.

• Dealing with all incoming service and breakdown enquiries
• Forward planning all service visits to keep, as far as is possible, all engineers
• Ensure that the engineers are fully briefed on the requirements of each job and have the full scope of work.
• Managing the workflow of engineering staff
• Dealing with all bookings and rebookings
• Chasing, collecting, collating and approving all timesheets, site reports and other engineer generated documentation for processing by Finance Department
• Assisting with customer invoicing as necessary
• Liaising with the Part Dept over installation of purchased parts and where necessary assisting in the acquisition of parts
• Managing engineer holiday entitlement to maintain customer coverage
  Managing sickness issues and keeping sickness records:
• Auditing engineering staff performance through vehicle Tracker verification and achievement against time allocation
• Assisting with first line disciplinary function in conjunction with the Scheduling Manager and Managing Director
• Developing and monitoring financial and operational engineer KPI's to improve efficiency and profitability
• Expanding the use of database and developing scheduling systems to improve efficiency, engineer and customer satisfaction
• Assisting in the development of onsite engineer IT
• Chasing issued quotes to purchase order

• Monday to Friday

• Administrative experience: 3 years (preferred)

• United Kingdom (required)

• Fleet (preferred)