Junior Customer Support Specialist - Sandwich, United Kingdom - Marque Group Solutions (MGS)

Description

Benefits:

• Workplace pension
• Bonus scheme available
• Hybrid working model available
• Remote working available, with occasional trips to head office required

Schedule:

• Monday
• Friday
• 8.30am 5.00pm

Job Overview:

You would be responsible for supporting our clients across the products and services provided, reporting to the Client Services Manager, as well as assisting the Client Service Manager with all support and marketing related activities to ensure client satisfaction.

Creating templates, selecting the client's data criteria, and scheduling the marketing to go out at a set time. Answering the support phone line and assisting with client requests.


Day-to-day responsibilities include:

• Ensuring support queries are dealt with in a timely, accurate and efficient manner.
• Provide training and demonstrations of our products to clients when required.
• Maintain support systems with technical and nontechnical issues.
• Setup marketing campaigns within our products to the criteria and time frame requested
• Collaborate across the business to improve departments
• Analyse and report product issues and complete internal testing

Key attributes:

• Clear and transparent written and verbal communication to assist in communicating across the business and to clients.
• Listen, understand, and respond to clients request with attention to detail and patience.
• Prioritise client queries to maximise efficiency.
• Innovative, creative, and critical thinking under pressure.
• Build positive relationships and provide exceptional customer service to retain clients and expand our client base.
• First line support and/or HTML coding advantageous but not essential.

Who are we?

MGS is a leading provider of data-driven solutions for the automotive industry, with our clients including best-of-breed manufacturers, dealer groups, and dealership businesses.

We strive for innovation across our international markets, translating technology into real solutions to add value and change the way our clients do business.

We deliver this value to our clients through strategic industry alliances and extensive research and development investments.

We partner with all our stakeholders, internal and external, to deliver innovative, high quality, cost-effective products, and services.

We are dedicated to creating software that works the way the automotive industry does, powering some of the biggest global brands with web-based lead management and CRM software.

We assist with Customer Relationship Management (CRM), Lead Distribution, CSI Management, Service and Parts Performance reporting, and more, with offices in both the United Kingdom and Australia.

Job Types:
Full-time, Permanent


Salary:
From £25,000.00 per year


Benefits:

• Onsite parking
• Work from home

Schedule:

• Monday

to Friday


Supplemental pay types:

• Bonus scheme

Education:

• A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)

Work Location:
Hybrid remote in Sandwich, CT13 9QN