Customer Service Administrator - Derbyshire, United Kingdom - Independent Appointments

Independent Appointments
Independent Appointments
Verified Company
Derbyshire, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Customer Services Administrator - Remote working - up to £25k per annum


A Worldwide Specialist ground engineering Contractor providing rapid, long-lasting solutions to problems of sinking and settling foundations are now seeking an experienced Customer Services Administrator to join their specialist Customer Services team where you will play an integral part of the business working closely with the Head of Customer Services.

Hours of work - Monday - Friday shifts between 8:30am - 17:30pm. Remote working with the requirement to work from their West Midlands base at least once a month.


Key Responsibilities:


  • Inputting new enquiries.
  • Assist with raising Purchase Orders for customers.
  • Ensure that customers are kept updated throughout the lifecycle of their query/complaint.
  • Manage all administrative responsibilities pertaining to a project.
  • Escalate 'failures' in service delivery.
  • Carry out Ad Hoc activities as and required, all training will be provided.

Applicant Requirements:


About You:


  • Highly desirable if you can demonstrate that you have experience of a claim handling background.
  • Exceptional Customer Services experience and skills.
  • Have the ability to shows passion and enthusiasm whilst taking a high volume of inbound calls.
  • Enjoy working in a fast paced targeted environment and strives to achieve targets set.
  • Possess and exhibit a 'can do' attitude.
  • Demonstrate an aptitude for learning quickly.
  • Selfstarter who can work independently with autonomy whilst ensuring instructions are followed.
  • Whilst being able to work independently, can also demonstrate that you are able to work in a team when required.
  • Comfortable working from home remotely whilst still remaining focused on KPI's.
  • It would be highly desirable if you have experience of using Salesforce.
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