Customer Support Specialist - Malvern, United Kingdom - Xopitx Ltd

Description

To reinforce this commitment, we are seeking a dedicated Customer Support Specialist to ensure an exceptional experience for every customer we engage with.

This role is to serve as a vital link between our customers' needs and the services we provide, going the extra mile to not just meet but surpass their expectations.

• Manage customer conversations across all our support channels.
• Proactively support our distributors in customer support and presale situations.
• Answer customer inquiries and escalate complex issues to the appropriate team members to ensure rapid support.
• Proactively take steps to enhance the customer experience.
• Share and document relevant customer feedback.
• Evaluate our customer support processes, devise improvements, measure results, and iterate.
• Report on key customer service metrics and identify noteworthy trends.
• Build and maintain our installation base of customers.
• Assist our field service and sales teams.

• A degree in a technical field.
• 5+ years of experience in a customerfacing role, preferably in customer service field.
• Strong written and verbal communication skills.
• Friendly and empathetic demeanor.
• Exceptional problemsolving ability.
• Ability to communicate in more than one language.

• Canteen
• Company events
• Free parking
• Onsite parking

• Monday to Friday

• Malvern, WR14 3SZ: reliably commute or plan to relocate before starting work (required)

• Bachelor's (preferred)

• Driving Licence (preferred)