Neighbourhood Services Officer X2 - St. Austell, United Kingdom - Ocean Housing

Ocean Housing

Verified Company

St. Austell, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for 2 Neighbourhood Services Officers who can provide an efficient, effective and customer focused housing management service to the Company's tenants and promote and facilitate the involvement of tenants in the management of their homes.

As part of your role you will have a geographical patch area where you will cover the following services:

Estate and tenancy management
Tenancy Checks
Estate Inspections
Grounds Maintenance and Communal cleaning Contract Monitoring
Sign post to Relevant Support and Advice agencies
Letting of properties (Garages as requested) as required
Repairs logging
Tenant consultation and participation
Community development
Liaison with supported housing staff (internal or external)

You will liaise with various external organisations and internal departments to maintain an excellent landlord/tenant relationship.

It will in addition be your responsibility to manage anti-social behaviour and neighbour disputes and take appropriate action in conjunction with other agencies.

It is essential that you are educated to A Level Grade A-C or equivalent level 3 qualification and have knowledge and experience of using computerised systems.

In addition it is essential that the post-holder has experience of social housing management, dealing with clients in stressful situations and delivering face to face customer service.

You should have good administrative and organisational skills and have the ability to take responsibility for actions, projects and people and achieving work objectives for a team as a whole.

Experience of effectively dealing with difficult and challenging situations is essential along with demonstrating patience, diplomacy and having the ability to show empathy for customers whilst balancing the needs of the business.

The role requires the post holder to be able to transport oneself to various locations and the role requires a Standard DBS check.