Online Customer Service Advisor - Middlesbrough, United Kingdom - Superlec Direct

Superlec Direct
Superlec Direct
Verified Company
Middlesbrough, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
We require a customer service representative to manage queries from web customers who have purchased items from us.


Main duties include:


  • Provide exceptional customer service to all customers, both inperson and over the phone
  • Assist customers with inquiries, product information, and order placement
  • Process customer returns and exchanges according to company policies
  • Handle customer complaints and resolve issues in a professional and timely manner
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with other team members to ensure a positive customer experience
  • Stay uptodate on product knowledge and promotions to effectively assist customers

Experience:


  • Previous experience in a customer service role preferred
  • Strong communication skills, both verbal and written
  • Ability to work well under pressure in a fastpaced environment
  • Excellent problemsolving skills and ability to think on your feet
  • Proficient in basic retail math calculations

Who we are


Superlec direct offers the widest range and largest stock holding in the UK of Industrial and commercial cables from world leading BASEC approved manufacturers.

We also stock a comprehensive complimentary range of installation accessories including channel, Legrand tray, ladder, and Cablofil baskets, plus CMP glands, cleats etc.


Additionally we hold a huge range of electrical products for electricians and electrical installers supplying many major customers within different business sectors.

We believe our stocks are unrivalled in the industry, off the shelf we have leading brands such as Kosnic, Integral, Aico, Kidde, Mennekes, Hager, Wylex, Ansell, Petrel, and Glamox - all for same day dispatch if ordered before 2:30pm.


We're able to supply such a great range of products at such competitive prices because of our position as a member of Fegime UK.

Originally founded in 1968, Fegime is the longest established electrical product buying group in the UK, allowing us to tap into unrivalled buying power and serving as a mark of trust that customers can rely upon.


We aim to offer our customers an easy shopping experience which allows customers to find products quickly with various pricing and branded options to suit your budget.

Our sales team are on hand should you have any queries regarding our stock items and they can guide you through our stock range and your online purchase.

If there is anything you don't see on our site please contact us and we will source it for you.


Job Types:
Full-time, Permanent


Salary:
£22,000.00 per year


Benefits:


  • Company pension
  • Free parking
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Yearly bonus

Experience:

- customer service: 1 year (required)


Work Location:
In person


Reference ID:

IR
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