Events Assistant - Pitlochry, United Kingdom - Pitlochry Festival Theatre

Pitlochry Festival Theatre

Verified Company

Pitlochry, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Events Assistant

Reports To:
Box Office & Front of House Manager

Working Hours:
Flexible working hours depending on programme. Working hours include evenings and weekends

The role will involve working both Indoors and Outdoors across all our Venues.

It is therefore important that you can work outside for periods of time with few breaks and tolerate the Scottish weather.

There will be occasions when postholders will be lone working.

Key Relationships

The post reports to Box Office & Front of House Manager.

The post holder will work closely with all members of the Customer Experience team to ensure an effective and high quality, customer service experience for all our visitors to Pitlochry Festival Theatre.

Team Purpose

The post holder will participate in the effective and efficient delivery of Pitlochry Festival Theatre's Customer Services Experience.

The role is expected to make a positive contribution to the development of the Department and to the success of the company as a whole.

Main Responsibilities/accountabilities:

There are four key responsibilities in the post:

Provide the highest quality customer experience to all visitors and customers, helping to ensure a high quality customer experience at every customer touch point.
Work closely with colleagues across the team to achieve a range of business targets
Awareness of Health and Safety matters and the confidence to communicate to their Line Manager any Health and Safety concerns relating to areas that you see as unsafe or may involve risk or serious injury.
Act as Customer Experience Champion within the organisation, supporting a programme of ongoing quality assessment and improvement.

Key Tasks:

Customer Experience
This role involves working across all our Customer Experience departments, Bar, Café, Car Parking, Kitchen, Retail, Ushering and Waiting. There may also be additional duties which fall out with these areas.

Provide high-quality customer experience in all areas of the Theatre as required.

Be knowledgeable about all aspects of the programme, to help upsell tickets for other events.

Be Knowledgeable about the history of the Theatre and the local area.

Work collaboratively with colleagues to maximise the customer experience.

Assist all colleagues to ensure the smooth delivery of events.

Bar/Café
Accurately and hygienically supply food and drinks.

Present daily specials to customers and answer questions about menu items regarding allergies.

Set and clear tables ensuring area is clean and ready for use.

Re-stock area as required according to Operating Procedures.

Keep accurate records of internal accounts/spillages/food waste.

Check customer ID to ensure they meet minimum age requirements for consumption of Alcoholic Beverages.

Car Parking
Provide a warm, friendly first impression of the Theatre to all visitors.

Wear suitable clothing for outdoor events, and wear PPE provided.

Provide clear instructions to car drivers as to where they can park.

Kitchen
Re-stock café/bar with clean crockery/utensils.

Provide assistance to the Kitchen team.

Retail
Be knowledgeable about the range of Retail items on offer.

Re-stock areas as required according to Operating Procedures.

Ushering
Check tickets and direct audience members to their seats.

Confidently approach audience members to provide assistance.

Sell merchandise, ice creams and Programmes before, during and post performance.

Waiting
Set and clear tables as required.

Take accurate food and drink orders and relay them to the kitchen/bar team.

Serve food/drinks quickly and professionally.

Health & Safety

Attend training as required to update knowledge and skills, and to be able to comply with H&S policies to a high standard.

Direct audience members, visitors, colleagues and others to places of shelter, or other assistance as required. Be prepared to help evacuate building/other venue as necessary.

Pitlochry Festival Theatre's Standard Clauses
Assist the Department with work experience placements, offering work shadow opportunities, training and mentoring as required.

Actively promote staff welfare, development and training opportunities throughout the Theatre.

Support the nominated Green Champion, in meeting organisational aims and ambitions for its environmental impacts.

Help to implement the organisation's Environmental Policy within the Production department.

Person Specification
Our vision, mission and values

It's our vision to bring Pitlochry to the world and the world to Pitlochry.

To achieve this, we have a mission to
create great performances which excite, engage and challenge; to
inspire imaginations, adventures and a sense of belonging; and to
nurture an environment in which we, our audiences and all of our communities can connect and grow together.

In everything we do we behave with respect, empathy and integrity and in every situation, we foster