Targeted Lung Health Check Patient Administrator - Dover, United Kingdom - East Kent Hospitals University NHS Foundation Trust

East Kent Hospitals University NHS Foundation Trust

Verified Company

Dover, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Manage the helpline for the TLHC programme

To advise patients/ public on the programme and resolve any queries

To escalate any medical queries to the TLHC medical team and to communicate the response back to the patient/ public

To contact invited patients who have not attended an appointment for feedback

To actively contact patients to increase uptake into the programme

To book appointments for participants

To remain courteous, professional and understanding in dealing with all queries which are received via the helpline

To undertake any audit as deem appropriate as the project continues

Assess all enquiries deal with effectively, and respond appropriately

Attend meetings held by the TLHC steering group as appropriate as well as engage and work with external stakeholders to provide feedback for future models

To undertake data capture for patient uptake working with external stakeholders IPSOS

Communicate with staff, managers and external stakeholders in a professional and courteous manner, therefore maintaining effective communication on behalf of the TLHC programme team

Commitment to continued professional development including continued customer services training

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 695,000 people.

Our vision is 'great healthcare from great people'.

Everything we do is guided by our values:
'People feel cared for, safe, respected and confident that we are making a difference'.

We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day.

We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

NHSEI have always been clear that staff have a professional duty to get vaccinated and it remains our best line of defence against COVID-19.

As such NHS organisation including Primary Care, are encouraged to continue engaging with and supporting their staff to inform their decisions in order to drive vaccine confidence, protect themselves, patients, and everyone else.

NHSEI has producedCOVID-19 vaccine communication materials.

Please scroll down to access the full Job Description and Person Specification located in 'supporting documents'.