Technical Support Advisor - Worcester, United Kingdom - Worcester Bosch

Worcester Bosch

Verified Company

Worcester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Description We're the nation's favourite heating brand, here to warm up people's homes, lives, and futures.**
First thing's first, we're flying the flag for a more responsible age of heating in the UK, looking after both people and the planet. The world needs more green technologies and we're right in the thick of it, with our brand-new heat pumps and hybrid heating systems.

But it's not all tools and tech. People are the real heart of our company. We connect with our customers to deliver genuinely helpful support, and we care about our employees and give them enriching careers. We work hard, we work together, and we work with a cause - delivering brilliant customer support and exceptional engineering.

And as an organisation of more than 1,800 employees, we also take our role in the communities we serve seriously. From giving away free heating systems for community spaces, to our charity, education, and volunteer work - we're no strangers to rolling our sleeves up, getting stuck in, and helping out.

If that sounds like something you'd like to be a part of, we'd love to meet you.

Come and work #LikeABosch

OVERALL PURPOSE:

To provide high quality product technical support to heating industry professionals and consumers with the target of firsttime resolution.

KEY DELIVERABLES:

Responsibility for the effective handling of Technical Support enquiries for both pre & post installation of Bosch heating and cooling products / services in the UK and Ireland.
Maintain a clear focus on the needs of the customer and ensure that the highest levels of support are always maintained.
To record, monitor and resolve all enquiries received.
Collaborate with other areas of the business where necessary.
Support department with additional administrative tasks as required.
Experience of working in a busy environment with varying workloads, pressures and deadlines resilience and tenacity with the ability to work under pressure to a high standard.
IT literate with experience using Excel, Power Point and Word.

PERSON SPECIFICATION:

Reliable, flexible and highly motivated, with the ability to network and build relationships quickly.
This is a highprofile customer focused role and requires excellent all round communication and organisational skills. A polite and professional telephone manner is essential as are the skills necessary for confident remote communication with a wide range of customer types.

Qualifications

QUALIFICATIONS:
A mechanical; electrical or similar recognised industry related qualification is preferred.

Ideally, knowledge of the heating industry in the UK and Ireland should be supported by an appreciation of the fundamental operation of all generic types of boilers and or renewable heating appliances.

The position is supported by an extensive training & assessment period prior to undertaking the role with on-going training as new products and skills are introduced or required.

Expected Start Date:
ASAP

Working Hours: 37.5 hours per week, on a rota basis. Working hours will be between 0700 to 2000 Monday to Friday, to cover core hours. In addition, Saturdays are an overtime requirement on a rota basis.

Working with us comes with the following benefits:

Hybrid working options available in line with department requirements.
25 days annual leave per year plus bank holidays additional service days accrued after 5 years
Eligibility for our Company Performance Bonus (up to £1,500 gross per annum)
Enhanced pension contributions
Access to the Perkbox and My Benefits platforms giving access to discounts, healthcare plans, group income protection and death in service benefits
Discounts on products from across the Bosch Group
Subsidised onsite café and canteen
Health & wellbeing support including over 200 trained mental health first aid champions, free of charge employee assistance programme and after 2 years' service you gain eligibility for funding up to £150 per annum to support your personal wellbeing
Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events
Volunteering days
Cycle to work scheme with discounts on pushbikes, ebikes and accessories
Policy to support growing families
Access to selfservice training platform containing over 200 Bosch approved programmes
Networking opportunities across Bosch UK including a mentoring programme
And more