Business Change Manager - Reading, United Kingdom - Thames Water

Thames Water
Thames Water
Verified Company
Reading, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Who are we?
Thames Water is the UK's largest water and wastewater company.

We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.

We have a fantastic opportunity for a
Business Change Manager with excellent business acumen, change management and first-class communication skills.


What you will be doing:

You will be joining the newly established,
Strategic Transformation team. The team reports to the CFO and works closely with the CEO on strategic priorities. We are an inclusive, passionate and focused team with expertise from an array of sectors.
Our goal is to drive business simplification by building trusted partnerships and delivering successful and sustainable business-wide transformation.
Your role will report to the Director of Simplification and will have three key areas of focus:1.
Critical Path Delivery - you will project manage the delivery of critical work packages across the Business Simplification program.

You will manage dependencies on the process and digital delivery, ensuring that our partners have clear priorities,and requirements and deliver to the agreed quality and time.

2.


Business Readiness - you will work with Process Owners to ensure that our business is ready to adopt the proposed changes.

Initiatives will include both simple and complex changes spanning People, Processes and Systems.
3.
Change Communications - you will ensure changes are communicated to maximise adoption.

You will create engaging narratives to introduce new initiatives, supported where appropriate with clear and concise progress and release messaging, deliveredvia the most appropriate channel.


What you will bring to the role?:

  • 3 years+ of project management experience with a proven track record delivering cross-functional business delivery using agile or similar methodology.
  • Certified project manager via one or more of the following: Prince2, PMI (Project Management Institute), APM (Association for Project Management), CSM (Certified Scrum Master).
  • Experienced in preparing impacted teams for change including establishing success criteria, completing impact assessments, providing training, creating suitable process/policy/guidelines documentation, and managing user acceptance testing.
  • Proven background in developing and delivering structured and reusable change communications including facetoface and remote delivery, for varying audiences (team huddle to department meeting), using presentations, FAQs and company communication channels.
  • Experienced in working in a Process Mining Centre of Excellence would be beneficial as would Six Sigma or Lean Methodologies
  • A natural problem solver who breaks down complex problems, identifies root causes and executes action plans to address and sustain improvements.
  • Strong stakeholder management skills, capable of building partnerships at all levels.
  • Highly resilient and determined with an appetite for driving delivery.
  • Adaptive and flexible. Capable of working in ambiguity and initiating/delivering change in a fastpaced environment.
  • Excellent verbal and written communication skills with a talent for making complex, simple

What's in it for you?

Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you moneyand support your well-being.

Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner. If you join our team, you'll enjoy a fulfilling career and flexible working arrangements.
Find out more about working at Thames Water.
We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers.

As part of Team Thames, you'll have the opportunity to sign up to support our customerson the frontline as an Ambassador.

Full training will be given for what is undoubtedly an incredibly rewarding experience.

It's also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.

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