Customer Care Administrator - Gateshead, United Kingdom - Linear Recruitment
Description
Linear Recruitment are working with a National New Build Housing developer that are looking for a Customer Care Administrator to join the Team.
This role is office based - in the Northeast.Purpose of the Role:
The main purpose of the role is to provide excellent Customer Care Service, liaising with Customers, Contractors, Site, and management teams whilst maintaining effective working relationships.
Key accountabilities:
- To liaise with both Customers and Sub-Contractors to establish excellent after sales/maintenance response to all complaints and enquiries.
- To be competent and professional in all dealings with Customers and external partners.
- Ensure all reported repairs are monitored and that all relevant works are completed to the required standard, and conducted at agreed times.
- Ensure all materials and labour required is available prior to starting works.
- Contact Customers two weeks after legal completion to ensure customer is of satisfactory.
- Plan and monitor the work of Customer Care Supervisor in advance to ensure continuation of remedial works.
- Cooperate with site staff, prior to arranging meetings with customers for the Customer Care Managers.
- Produce all relevant documents of Customer Care accurately and in a timely manner.
- Responsible for updating Site software, COINS system, accurately, to ensure the customer database remains accurate.
- Accumulate / maintain the 28day Customer Care questionnaire.
- Responsible for managing an effective filing system.
- Report directly to the Customer Care Manager of the performance of subcontractors.
- Identify and report occurring problems encountered by the Customer care Manager to ensure an appropriate and effective outcome.
What we need from you:
- Provide a professional and excellent Customer Service.
- Be able to build and maintain effective working relationships.
- Excellent level of numeracy and skilled in verbal and written comms.
- Able to act decisively, use sound judgement and move the business with pace towards goals.
- Excellent use in Microsoft.
Benefits:
- Competitive salary (£21,000 £23,000
- Dependent on experience)
- Company Bonus Scheme.
- Special offers to staff offers and discounts.
- Development
- Clear Progression path.
- Job Type
- Permanent
- Area
- Gateshead, North East
- Sector
- Housing
- Salary
- Start Date
- ASAP
- Advertiser
- Ellie Wileman
- Job Ref
- 18161
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