Hospitality Supervisor - Leeds, United Kingdom - CP Staffing and Events
Description
Job title:
Hospitality Supervisor
Responsible to:
Chef Manager
Location:
Leeds city center
Purpose
To maintain the highest standards of service presentation, cleanliness and working as part of the team with great customer care skills.
Key accountabilities
Food and service
To create and serve imaginative food
To support the chef manager and supervise the Hospitality Assistants in the delivery of Hospitality to staff and clients.
This includes food & beverage service, setting up and clearing of rooms, and assisting with washing up with the hospitality team.
To ensure the counters and front of house are maintained to the highest standards, in terms of presentation and cleanliness.
To supervise the pot wash as necessary
To supervise and ensure crockery and cutlery are clean and highly polished.
To ensure you and your team have good communication with reception and their team leader.
To ensure regular weekly meetings take place with reception to discuss up and coming business, and also, so any issues can be dealt with effectively and promptly.
To ensure effective working relationships with the kitchen team so Hospitality is delivered promptly and to the highest of standards.
To be competent in using IT systems and procedures for taking and delivering catering requests, training will be given.
To advise the customers on the menu choice of the day and serve food appropriately.
To work to the hours of the business needs - events/fine dine etc.
To have client confidentiality.
To be a good team member and maintain a positive attitude
To develop good customer relations, promoting good customer care to enhance the customer experience in the restaurant.
If any changes or substitutions to ingredients are made to the dishes prepared, please ensure that the Manager and all staff concerned are informed and menus must be amended to incorporate these changes
Administration and policy
To assist the chef manager with recruiting of staff and use of agency employees.
To address all site and client personnel appropriately.
To ensure the kitchen is maintained to the highest standards of cleanliness.
To ensure correct stock rotation and food storage procedures.
Where required to take temperatures of equipment and / or food and record and assist the chef manager in collating all due diligence on a weekly basis.
To supervise cleaning duties to the required standard including equipment, walls to 6ft, floors, fixtures, fittings, pots, pans, cutlery, crockery, glassware etc.
To ensure all hygiene and cleaning procedures are adhered to.
To always wear the full correct Company uniform in a clean and tidy fashion.
To use the Personal Protective Equipment provided.
To assist with any other duties as required by the Unit Manager.
To attend any reasonable request by the Unit Manager.
To report any customer complaints and take some remedial action if possible.
To report immediately any incidents of accident, fire, theft, loss, damage or other irregularities and take such action as may be appropriate or possible.
Job Types:
Full-time, Permanent
Salary:
£25,000.00 per year
Schedule:
- Monday to Friday
- No weekends
Work Location:
One location
Reference ID:
INDREC
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