Head of Consultancy - London, United Kingdom - William Martin Compliance
Description
Head of Consultancy
William Martin
Location:
Home-based with travel to meet with colleagues and clients (including regular meetings in Bromsgrove, Cambridgeshire and London). 60% of the role may involve travel.
Salary:
£50,000 to £60,000 per annum
Job Type:
Full time/ Permanent
About Us
William Martin, part of the wider Marlowe SRC division, are at the forefront of revolutionising health and safety compliance solutions.
With a mission to foster compliance, resilience, and success, we take pride in being the go-to partner for businesses navigating the complexities of regulatory landscapes.
Our dedicated team of professionals merges deep industry knowledge with cutting-edge tools, ensuring that our clients receive tailored support to meet and exceed compliance standards.
Join us in crafting a future where compliance is more than just a necessity; it's the bedrock of sustainable and flourishing businesses.
About the role
You will manage divisional teams of health and safety, fire safety, water safety and asbestos consultants.
The principal purpose is to be responsible for the delivery of divisional consultancy services to clients with the support of the Team Managers, Technical Leads and in consultation with the Client Management team.
You will be responsible for overseeing all consultancy service deliverables; measuring and managing performance; and ensuring consultancy services are delivered in compliance with legislation and to the satisfaction of all our clients.
You will possess relevant technical knowledge and experience to a high level and will be responsible for ensuring the work undertaken by the consultant teams is technically accurate and delivered to our clients in accordance with agreed service level agreements.
Furthermore, all consultant teams' activities will be delivered in accordance with company key performance indicators and specifically, ensuring consultant utilisation targets are met and exceeded whenever possible.
You will be required to demonstrate the highest level of customer service with a commercially driven attitude which will involve working closely with the Managing Director, Business Operations Director, Client Management Director, Head of Business Development, Software Product Director and with our Finance Team.
The Head of Consultancy will be at the forefront of delivering our high quality services to clients and as such, excellent communication skills and a 'can-do' attitude will be key.
Mental agility, resilience and a pro-active approach to problem solving will be essential, as well as planning ahead to foresee potential issues and taking personal responsibility for completing tasks, projects and assignments.
Key Duties:
- Ensure and oversee the effective management of consultant teams via the appointed Team Managers to ensure team objectives are being met.
- Provide leadership, direction, guidance and motivation to all employees.
- Manage the performance of direct reports (Team Managers), and also their professional development through periodic appraisals.
- Arrange biennial Consultant CPD meetings (north and south).
- Liaise with suppliers completing work on our behalf (tracking their SLAs and escalating any concerns where appropriate).
- Direct the activities of the consultant teams with a focus on bottom line profitability.
- Monitoring performance progress through out each month, to ensure the company achieves its objectives as costeffectively and efficiently as possible.
- Be proactive and use initiative to develop / enhance service delivery approaches through the identification of improving work efficiencies, for example, Report Writing platform enhancements.
- Implement and track quality objectives / KPIs and summarise key business matrices in the monthly DLT Executive Summary Report.
- Work with the Team Managers to produce monthly / annual performance reports with reference to Power Bi reporting, and developing reporting tools to monitor the ongoing performance of the consulting teams.
- Communicate company reports and achievements to the Managing Director on a monthly basis.
- Contribute to the preparation of the annual budget and monitor its implementation, to ensure targets are met, that revenue flows are maximised and that fixed costs are minimised.
- Support the Business Operations Director to ensure all scheduling SLAs are being met.
- Implement the policies of the company and making sure they are adhered to consistently.
- Support the Quality, Accreditations and SHE Manager in maintaining the divisional thirdparty accreditations.
- Work with the Quality, Accreditations and SHE Manager to monitor compliments and complaints to define patterns and work to lessen any recurring issues.
- Oversee the QA process in terms of ensuring quality reports are produced in accordance with SLAs, Client Protocols, WM standards, as
