Medical Administrator - Loughborough, United Kingdom - Willows Health

Willows Health
Willows Health
Verified Company
Loughborough, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Willows Health is the largest primary care provider in Leicester with over patients across 10 sites, with caring for the health of our patients being at the forefront of what we do.


Our mission is to revolutionise healthcare across Leicester, whilst providing quality healthcare by our expertly qualified executive team and clinicians to ensure that not only do our patients receive the right treatment, but also in a timely manner.


KEY RESPONSIBILITIES

  • Working within a coordinated and efficient manner.
- working with other receptionists and healthcare professionals to provide a first class service to our patients. Provide the first point of contact for patients and other stakeholders/visitors (either face to face or on the telephone) and provide administrative support.

  • Working accordance with the service specification and clinical key performance indicators.
  • Direct patients to the appropriate healthcare professional within the practice, e.g. Doctor, Nurse Practitioner, Practice Nurse, Healthcare Assistant.
  • Helping new patients register with the surgery providing the necessary paperwork and checking returned paperwork is complete.
  • Handling telephone and face to face requests for appointments and making the appointments on the computerised appointments system.
  • Advising patients of the results of routine tests.
  • Receiving and checking repeat prescription requests. Printing repeat prescriptions.
  • Calling patients to arrange for routine appointments, e.g. for immunisations, asthma checks, diabetes checks etc.
  • Receiving and documenting payments for nonNHS services such as taxi medicals, HGV medicals, travel claim forms, some travel vaccinations, circumcisions etc.
  • Photocopying, scanning and filing of paper records.

ESSENTIAL SKILLS

  • Excellent communication skills
  • Customer service experience preferably in primary care
  • Has an understanding, acceptance and adherence to the need for strict patient confidentiality
  • Ability to be a team player
  • Good time management

DESIRABLE SKILLS

  • Working within a GP surgery/primary care
  • Experience using SystmOne

BENEFITS

  • Working with a multidisciplinary and diverse team
  • Opportunities to grow and develop within the organisation
  • Sick pay
  • Onsite parking
  • Full training provided on how to use GP surgery processes and systems

Job Types:
Full-time, Permanent


Salary:
From £9.50 per hour


Schedule:

  • Day shift

Experience:

Medical Receptionist: 1 year (preferred)


Work Location:
One location

Application deadline: 27/01/2023


Reference ID:
DGMP180123
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